Team Lead Tech Support

● Excellent communication skills

● Work experience on Service Desk with good knowledge on O365, support, VPN, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi\-Fi troubleshooting.

● Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.

● Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.

● Knowledge of Incident Management lifecycle.

● Aware of current role SLA and Metrics handled.

● Work from Office is mandatory.

● 24\*7 Shifts are mandatory.

● Mandatory B2C chat process experience(B2B will not be considered)

● Recent project/Process should be based on chat

● Mandatory experience on L1 \& L2 Service Desk/CS\-Semi tech / Blended Voice process with Email/Outlook \& chat experience

● Multiple chat/Dual chat experience is required.

• *Job Loc \- BLR**

• *Contact \- 97424\-11550**

Job Types: Full\-time, Permanent

Pay: Up to ₹950,000\.00 per year

Benefits

• Health insurance
• Provident Fund

Education

• Bachelor's (Preferred)

Experience

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person