TEAM LEADER -OPERATIONS BPO ( OUTBOUND SALES)

Job Title: Team Leader – Operations (BPO Outbound Sales)

Company: FastInfo Legal Services Private Limited

Location: Kariwala Towers, 8th Floor, J1\-5, EP Block, Salt Lake Sec\-V, Kolkata, West Bengal, PIN\- 700091\.

Employment Type: Full\-Time

Working Days: 6 Days a Week

Shift Timings: Rotational Shift

\* 09:00 AM – 06:00 PM

\* 12:00 PM – 09:00 PM

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About FastInfo Legal Services Private Limited

FastInfo Legal Services Private Limited is a rapidly growing organization committed to delivering high\-quality customer engagement and business support solutions. We believe in building high\-performing teams and providing growth opportunities to individuals who are passionate about leadership, operations, and achieving business excellence.

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Position Overview

We are looking for an experienced \*\*Team Leader – Operations\*\* for our \*\*Outbound Sales Process\*\*. The ideal candidate should possess strong team management capabilities, excellent reporting skills, and hands\-on experience in driving team performance to achieve business targets.

Candidates with an official Team Leader designation on paper and prior experience in handling outbound sales teams will be preferred.

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Key Responsibilities

\* Lead and manage a team of outbound sales executives to achieve daily, weekly, and monthly targets.

\* Monitor team productivity and ensure adherence to quality and process standards.

\* Conduct regular team briefings, coaching sessions, and performance reviews.

\* Track KPIs and implement action plans for performance improvement.

\* Maintain discipline, attendance, and team engagement.

\* Coordinate with internal stakeholders to ensure smooth operations.

\* Handle escalations and provide timely resolutions.

\* Ensure achievement of revenue and productivity goals.

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Reporting \& MIS Responsibilities

The candidate should have experience in preparing and maintaining

\* End of Day (EOD) Reports

\* Target vs Achievement Reports

\* Productivity Reports

\* Attendance and Alteration Reports

\* RAG (Red\-Amber\-Green) Status Reports

\* Performance and Escalation Reports

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Excel \& MIS Skills Required

Candidates should possess working knowledge of

\* Pivot Tables

\* VLOOKUP

\* HLOOKUP

\* Conditional Formatting

\* Basic MIS Reporting and Data Analysis

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Eligibility Criteria

\* Minimum experience as a Team Leader in a BPO environment.

\* Official Team Leader designation on company records.

\* Experience in handling outbound sales operations.

\* Ability to manage and motivate teams effectively.

\* Strong communication and leadership skills.

\* Good analytical and problem\-solving abilities.

\* Proficiency in MS Excel and reporting tools.

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Team Handling Experience

\* Experience in managing manpower and driving team performance.

\* Ability to monitor KPIs and ensure target achievement.

\* Experience in coaching, mentoring, and developing team members.

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Compensation \& Benefits

\* Competitive salary based on experience and current compensation.

\* Performance\-based incentives.

\* Career growth opportunities within the organization.

\* Dynamic and professional work environment.

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Work Location: In person