Team Leader - Operations

• *Experience:** Minimum 2 Years in Team Handling (BPO/EdTech)
• *Shift:** Rotational (9:00 AM–6:00 PM / 12:00 PM–9:00 PM)
• *Working Days:** 6 Days a Week \| 1 Rotational Week Off

• *Key Responsibilities:**

• Manage team performance and achieve operational targets.
• Handle escalations and ensure timely resolution.
• Monitor and control attrition and shrinkage.
• Manage team scheduling, attendance, and productivity.
• Coach team members and coordinate with internal teams.

• *Required Skills:**

• Strong leadership and communication skills.
• Expertise in team management, attrition, and shrinkage.
• Goal\-oriented with excellent problem\-solving abilities.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Flexible schedule
• Provident Fund

Work Location: In person