Technical & Academy Operations Head

• *Department:** Academy / Training \& Education

• *Location:** Salt Lake, Kolkata

• *Employment Type:** Full\-Time

• *Experience:** 9\+ Years

• *Reporting To:** Head of Academy / Academy Director

• *Role Overview**

We are looking for a technically strong and process\-oriented CSE professional to lead technical academic coordination and day\-to\-day Academy operations.

The role will be responsible for academic quality, faculty and student coordination, curriculum monitoring, operational tracking, gap identification, reporting and process improvement.

The ideal candidate should combine strong CSE fundamentals with academic/technical training experience and operational ownership.

• *Key Responsibilities**

• *Technical \& Academic**

• Provide technical oversight for CSE and technology\-focused programs.
• Review curriculum, lesson plans, assignments, projects and assessments.
• Ensure course content is aligned with current industry requirements.
• Monitor quality of technical and practical training.
• Identify curriculum, faculty and student learning gaps.
• Support faculty with technical and academic challenges.
• Conduct technical sessions/workshops when required.

• *Academy Operations**

• Monitor batch schedules, faculty allocation and class execution.
• Track faculty and student attendance.
• Monitor syllabus and course completion.
• Coordinate assessments, assignments, projects and practical sessions.
• Ensure adherence to academic timelines and processes.
• Identify and resolve recurring operational issues.

• *Monitoring \& Reporting**

• Prepare regular academic and operational dashboards/reports.
• Track batch\-wise syllabus progress and student performance.
• Monitor faculty utilization and delivery effectiveness.
• Analyze student feedback, assessment results and attendance trends.
• Report key issues, gaps and corrective actions to management.

• *Gap Analysis \& Process Improvement**

• Identify academic, operational and process gaps proactively.
• Conduct basic root\-cause analysis and assess business/academic impact.
• Recommend practical corrective and preventive actions.
• Identify opportunities for automation and technology adoption.
• Develop and improve SOPs, workflows and monitoring mechanisms.
• Track implementation and effectiveness of improvement initiatives.

• *Industry \& Technology Alignment**

Maintain awareness of emerging technologies and industry requirements, including:

AI/ML \| GenAI \| Cloud \| Cybersecurity \| Full\-Stack Development \| DevOps \| Data Science \| Data Engineering \| LLMs \& RAG

Recommend relevant curriculum and training enhancements based on industry demand and student employability requirements.

• *Technical Skills**

Strong knowledge of CSE fundamentals, with working exposure to

• Programming: C/C\+\+, Python, Java
• Data Structures \& Algorithms
• DBMS \& SQL
• Operating Systems
• Computer Networks
• Web Technologies
• Software Engineering / SDLC
• Git / GitHub
• AI/ML fundamentals
• Cloud fundamentals
• GenAI / LLM / RAG concepts
• MS Excel / Google Sheets / PowerPoint

• *Note:** Expertise in every technology is not mandatory. Strong CSE fundamentals and the ability to evaluate technical programs are essential.

• *Qualification**

Essential: Bachelor's/Master's degree in CSE, Computer Science, IT, Computer Applications, Computer Engineering, AI/ML, Data Science or a related discipline.

Preferred: M.Tech / MCA / M.Sc. / relevant technical certifications.

• *Experience**

* 9\+ years of relevant experience in one or more of the following

• Technical Training / Teaching
• CSE / IT Industry
• Academy / Training Operations
• Academic Coordination
• Technical Program Management
• Academic Quality / Process Improvement

Candidates with a combination of technical industry experience and academic/training operations will be preferred.

• *Key Competencies**

 Strong technical and analytical ability

 Process\-oriented mindset

 Problem\-solving and root\-cause analysis

 Strong communication and coordination

 Ownership and accountability

 Attention to detail

 Data\-driven approach

 Proactive gap identification

 Continuous improvement mindset

 Ability to work independently and cross\-functionally

• *Key Performance Areas**

 Academic and operational execution

 Course/syllabus completion

 Technical delivery quality

 Faculty and student engagement

 Student learning outcomes

 Gap identification and closure

 Process improvement and automation

 Quality of reporting and dashboards

 Industry relevance of programs

 Student employability and placement readiness

• *Ideal Profile**

A CSE/IT professional who can understand technology, monitor academic and operational execution, identify gaps, analyze root causes and drive measurable improvements across the Academy.

• *About Us**

Webskitters Academy is the training and skill development division of Webskitters Technology Solutions Pvt. Ltd., established with the vision of bridging the gap between academic learning and industry requirements through practical, technology\-driven education.

Backed by the strong legacy of a globally recognized IT organization with over 15 years of industry excellence, Webskitters Academy focuses on delivering career\-oriented training programs in emerging technologies and professional domains. The Academy is committed to nurturing future\-ready talent through hands\-on learning, live project exposure, industry mentorship, and structured development programs.

With a learner\-centric approach, Webskitters Academy offers specialized training across domains such as Software Development, Artificial Intelligence, Digital Marketing, UI/UX Design, Game Development, Data Science, and other next generation technologies. Our programs are designed to equip students and professionals with real\-world skills aligned with evolving industry standards.

Driven by innovation, quality learning methodologies, and expert\-led mentoring, Webskitters Academy continues to empower aspiring professionals to build successful and sustainable careers in the digital ecosystem.

• For more details, visit www.webskittersacademy.in

Benefits

• Health insurance
• Paid sick time
• Paid time off

Work Location: In person