This team within AEM plays a pivotal role in supporting presales and post sales requests in AEM. You will serve as a frontline expert in responding to customer\-driven assessments, vendor risk questionnaires, and RFP requirements — ensuring our customers trust the products they procure.
Shift time: 6am IST to 3pm IST
This role demands excellent English communication skills, strong analytical capability, a solid understanding of information security frameworks, and the ability to leverage AI\-powered tools to efficiently address complex customer risk inquiries. You will work cross\-functionally with product, legal, and compliance teams to craft high\-quality, consistent responses that reflect Thomson Reuters’ security standards.
This is a global\-facing role that operates on a rotating roster (shift) basis to provide coverage across customer time zones. The successful candidate must be willing and able to work on a rotating roster.
- *Customer Risk Assessments \& Security Questionnaires**
- Own the end\-to\-end process of receiving, triaging, and responding to customer\-issued security questionnaires, risk assessments, and due diligence requests for Thomson Reuters products.
- Draft clear, accurate, and professionally worded responses that address customer concerns around data security, privacy, access controls, and compliance posture.
- Maintain a centralized knowledge base of pre\-approved answers, policy references, and evidence artifacts to accelerate turnaround on recurring questionnaire topics.
- Coordinate with internal stakeholders — product owners, legal, IT, and engineering — to gather up\-to\-date evidence and clarifications required for customer submissions.
- Track questionnaire status, SLAs, and customer follow\-ups, ensuring timely and complete responses at all times.
- *AI\-Augmented Security Response**
- Leverage AI\-powered tools (such as large language models, Copilot, or security automation platforms) to draft, refine, and quality\-check customer risk assessment responses at scale.
- Apply prompt engineering techniques to extract relevant security information from internal documentation and policies, translating it into customer\-ready language.
- Identify and champion automation opportunities within the questionnaire response workflow, improving team efficiency and consistency.
- Stay current with emerging AI capabilities and continuously evaluate their applicability to the customer assurance function.
- *Communication \& Stakeholder Collaboration**
- Communicate complex security concepts clearly to both technical and non\-technical audiences, including customer procurement and security teams.
- Collaborate with SMEs in business or technology across the Thomson Reuters enterprise to ensure accurate and timely questionnaire completion.
- Contribute to internal process documentation, playbooks, and response templates to drive consistency and quality.
Participate in periodic reviews of completed questionnaires to identify trends, gaps, and continuous improvement opportunities.
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- **Hybrid Work Model:** We’ve adopted a flexible hybrid working environment (2\-3 days a week in the office depending on the role) for our office\-based roles while delivering a seamless experience that is digitally and physically connected.
- **Flexibility \& Work\-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work\-life balance.
- **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real\-world solutions. Our Grow My Way programming and skills\-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI\-enabled future.
- **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company\-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- **Culture:** Globally recognized, award\-winning reputation for inclusion and belonging, flexibility, work\-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro\-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- **Making a Real\-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug\-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .
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