Technical Analyst

### **Description**

The Technical Analyst is a critical new role at Vena and will implement and support multiple technologies and solutions at scale within the enterprise technical landscape. This role will be responsible for recommending technical approaches, design integrations, understand business challenges, and build tailored solutions. A strong understanding of Microsoft technologies, integration platforms and/or ServiceNow is required, along with excellent problem\-solving skills and the ability to work across time zones to support a global internal customer base.### **How You'll Make an Impact**

• Technical Expertise

+ Lead the design, development, testing and support of multiple platforms including ServiceNow or SharePoint and other Microsoft technologies

+ Build complex integrations, using an iPaaS platform like Workato, between critical business applications

+ Maintain a deep understanding of industry trends, emerging technologies, and best practices related to solution offerings

• Incident Management

+ Act as the second or third level support for IT\-related issues, providing timely and effective solutions

+ Document and track incidents, managing the resolution process and escalating issues as needed

+ Conduct root cause analysis to prevent recurring issues

• Project Involvement

+ Support IT projects, including systems migrations, integrations and new technology implementations

+ Contribute to the planning and execution of technology strategies that align with business objectives

• Security \& Compliance

+ Assist in maintaining and enhancing IT security protocols to protect sensitive business data

+ Ensure compliance with industry regulations and company policies.

+ Participate in regular security audits and assessments

• Documentation \& Reporting

+ Maintain comprehensive documentation of system configurations, processes, and procedures

+ Generate regular reports on system performance, incidents, and maintenance activities

+ Provide training and support to internal users and team membersInnovation

+ Foster a culture of innovation within the IT department, encouraging experimentation and the adoption of new technologies, including AI to improve processes and service

+ Explore and implement AI\-driven solutions to enhance system efficiency, security, and user experience

• Continuous Improvement

+ Continually assess and improve IT processes, systems, and services, striving for excellence and efficiency

### **We'd Love to See**

• 3 to 5 years of proven experience in a technical position or similar role.
• Experience in at least one of the following areas: ServiceNow ITSM \& GRC modules, SharePoint architecture, Designer, sites, libraries \& web parts, Microsoft Azure \& M365 technologies
• Track record of building and maintaining integrations between business application preferably using an iPaaS platform and utilizing APIs
• Knowledge of data mapping and transformation
• Understanding of enterprise software and SaaS applications (example: NetSuite \& Salesforce)
• Strong analytical and problem\-solving skills are important for gathering and analyzing business requirements, identifying issues, and proactively proposing effective solutions
• Excellent written, verbal and presentation skills, ability to manage interactions at all levels of business
• Individuals who can demonstrate a proactive approach to learning and staying updated on emerging technologies
• Familiarity with cybersecurity practices and protocols.
• Able to understand and grasp new technologies or concepts quickly
• Knowledge of emerging technology trends and their business impact

• *Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.*

### **About Vena Solutions**

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000\+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect \& Authenticity and Execution Excellence) and are driven by our mission

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support \& 401k Matching Programs.

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

Your well\-being \= our priority! Great health \& dental plans, wellness sessions (virtual \& in\-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

Vena is everywhere you are! With offices in **Toronto**, **London**, and **Indore**, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

Recharge with generous leave options \- perfect for vacation, wellness, personal time, parental support, volunteering, and more.

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in\-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them \- and the freedom to work in ways that work best for you and your team.

At Vena, we don’t just keep up, we're leading the way!

We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.

By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.

While every hiring decision is made by people, we may use AI to support application review.* ️YouTube

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• ***Vacancy Disclosure:*** *Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.*