Technical Coordinator Service Operations

1\. Enquiry \& Sales Coordination

• Log and track incoming customer enquiries across email, phone, and portals.
• Generate and dispatch official price quotations and commercial proposals.
• Proactively follow up on submitted offers to facilitate timely order confirmation.

2\. Service Coordination \& Scheduling

• Plan and schedule annual maintenance contracts (AMC) and routine calibration visits.
• Liaise directly with client plant heads, lab managers, and quality teams to confirm appointment slots for field service engineers.
• Send timely calibration and recalibration reminder notifications to existing customers.

3\. Technical Documentation \& Quality Compliance

• Follow up with field engineers to collect raw service reports, worksheets, and observation data sheets post\-visit.
• Prepare official calibration certificates strictly adhering to NABL guidelines and client\-specific requirements.
• Dispatch finalized calibration certificates and service documentation via registered post/courier and digital channels.
• Maintain physical and digital archives of issued certificates and customer communication.

4\. Records \& Account Support

• Maiintain updated customer master files containing agreements, correspondence, and technical records.
• Maintain all statutory, internal, and operational registers related to calibration and servicing history.
• Coordinate with the Accounts Department to obtain approvals and raise customer invoices.
• Track payment status and conduct polite, regular payment follow\-ups until settlement.

Desired Candidate Profile

• Education: Any Bachelor’s Degree / Diploma (Science, Engineering, BCA, B.Sc., or B.Com backgrounds preferred).
• Experience: 1 to 3\+ years in back\-office administration, service coordination, or technical documentation (experience in testing laboratories, calibration labs, or industrial equipment providers is an advantage).

Skills

• Proficiency in MS Office (especially Excel and Word) and email management.
• Strong organizational and multi\-tasking skills.
• Good verbal and written communication in English and local languages.
• High attention to detail regarding technical data entry and quality documentation.
• Courteous phone etiquette and follow\-up persistence.

What We Offer

• Competitive salary based on experience and skillset.
• Stable, supportive office environment.
• Direct exposure to industrial service workflows and national laboratory quality standards.

Pay: From ₹360,000\.00 per year

Benefits

• Provident Fund

Work Location: Remote