With over 17,000 employees worldwide, the mission of the Customer Experience \& Success (CE\&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE\&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech\-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end\-to\-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Accelerating Consumption Usage and ExcellenceLeading and influencing the consumption and usage portfolio with customer leaders and stakeholders. Orchestrating delivery teams to de\-risk and accelerate consumption and usage that resonate with customer realized value and desired outcomes.
Bachelor’s Degree with 10\+ years of experience in customer success, solution delivery, practice management, customer\-facing consulting, or portfolio managementOR Master’s Degree in a related field and 8\+ years of relevant experienceMinimum 5\+ years of relevant work experience within the customer’s industry.Proven track record leading complex technology programs with enterprise customers.Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data \& AI) or equivalent cloud platforms (e.g., AWS, Google Cloud).Demonstrated experience in project or program management, service delivery, and stakeholder engagement.Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process**.**