Technical Director

### **Who We Are** VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award\-winning work for blue chip client partners including AstraZeneca, Colgate\-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca\-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement \& Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55\+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. **About WPP** WPP is the trusted growth partner for the world's leading brands. We unite cutting\-edge media intelligence and data solutions, world\-class creativity, next\-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. ### **The opportunity:** The Technical Director will serve as the strategic technical lead for high\-scale enterprise accounts. You will be responsible for bridging the gap between business ambitions (omnichannel growth, 3x scaling) and technical execution. This role requires a balance of hands\-on architecture, rigorous performance engineering, and stakeholder management. ### **What you'll be doing:** **Platform \& Architecture Leadership** The Technical Delivery Director will own the technical health and scalability of the platform, driving architectural improvements to support high concurrency environments (\~100TPS), complex integrations, and frequent releases. They will lead root cause analysis of production issues and ensure long\-term remediation, with a strong focus on performance, stability, and release quality in high\-traffic environments. The role also requires establishing a culture of rigorous problem\-solving and leading the creation of audit\-ready root cause analyses (RCAs) that include deep\-dive data, clear timelines, and actionable long\-term fixes to prevent recurrence. **Delivery \& Process Excellence** This role is responsible for strengthening delivery discipline across engineering, QA, product \& support teams by identifying systemic risks and improving release processes, regression control, sprint predictability, and dependency management. The Technical Delivery Director will work closely with Scrum Masters and Business Analysts to ensure planning is outcome\-driven and aligned with client KPIs. **Cross\-Workstream Coordination** The Technical Delivery Director will oversee coordination across multiple workstreams, including engineering, production support, monitoring, data and reporting, UI/UX, and integration teams. The role requires ensuring these teams operate with clear ownership, aligned priorities, and strong communication, particularly during releases, campaigns, and incident situations, while establishing effective operational rhythms such as platform health reviews and release readiness checkpoints. **Stakeholder \& Client Leadership** A critical part of the role is stakeholder leadership. The Technical Delivery Director will serve as the senior technical counterpart to client stakeholders and lead the client on technical strategy rather than waiting for client\-driven directions. As part of this, the Technical Director will need to translate complex technical issues into clear business impacts, leading incident response and war\-room coordination, and providing structured executive updates to maintain client confidence. ### **What we want from you:** * 12\-15 years of intensive experience in developing high\-performing Magento 2 applications. * Proven track record of managing platforms with high transactions per second (TPS) and complex 3rd party integrations (Loyalty, PIM, MDM). * Demonstrated ability to lead code reviews, mentor senior developers, and drive architectural discussions. * B.Tech/B.E/MCA/Mtech in Computer Science or related field. * Adobe Certified Expert \- Adobe Commerce Developer (formerly Magento 2 Certification) is highly preferred. ### **What we can offer you:** Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact\-driven individuals: Heart, Brains and Courage. We lead with **Heart**, fostering empathy and trust where genuine connections and human\-centric work flourish. We empower your **Brains** for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion **Courage**, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. ### **AT VML Enterprise Solutions** Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi\-channel growth for world\-leading brands. We work with some of the most exciting brands such as The Coca\-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes\-Benz, Johnson \& Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany \& Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an…