Technical Lead-Cloud & Infra Engg

Country/Region: IN

Requisition ID: 40770

Work Model

Position Type

Salary Range

Location: INDIA \- PUNE \- BIRLASOFT OFFICE \- HINJAWADI

• *Title:** **Technical Lead\-Cloud \& Infra Engg**

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Description

About the Job –Job Title –JIRA Administrator

Location: Any BSL

Educational Background – Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.

Key Responsibilities – 7\+ years of hands\-on experience with Atlassian tools.Experience supporting enterprise scale Jira and Confluence environments.Strong understanding of Agile, ITSM, and delivery processes.Experience working with global, distributed teams

Skills Required –

Activities

o Administer and support Jira, Confluence, and Jira Service Management platforms

o Design and maintain workflows, schemes, permissions, and configurations

o Implement and maintain automation to reduce manual effort

o Support incident, request, agile, and portfolio use cases

o Build and maintain dashboards and reports for operational and management needs

o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)

o Ensure platform governance, documentation, and best practices

o Provide L2/L3 support and collaborate with vendors and internal teams

o Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables

o Configured and optimized Jira and Confluence environments

o Well documented workflows, templates, and standards

o Automated rules and reduced manual operations

o Dashboards and reports supporting decision‑making

o Knowledge base and operational runbooks

NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English

Technical Skills

ITSM / service desk processes (incident, request, change, problem)

Agile delivery practices (Scrum / Kanban) support

Process mapping \& workflow design (business tooling translation)

Jira (Company\-managed \& Team\-managed projects)

Confluence (Spaces, templates, permissions)

Jira Service Management

Workflow configuration \& permissions

Automation for Jira

Dashboards, filters \& JQL

Integrations (REST APIs, webhooks, third\-party apps)

Marketplace app administration