Technical Operations Manager

• *Job Description**: **Technical Operations Manager**

• *Role Overview**

We are seeking an experienced Cloud Infrastructure Shift Supervisor to lead our 24x7 operations team. You will ensure maximum uptime, rapid incident resolution, and seamless shift handovers. This role balances real\-time technical incident oversight with people management.

• *Responsibilities** \-

• Shift Leadership: Manage a rotating team of cloud engineers to ensure continuous 24x7 coverage.

• Incident Management: Act as Incident Resolution Owner for Severity\-1 and Severity\-2 infrastructure outages.

• Operations Oversight: Monitor system health dashboards (Datadog, New Relic) and prioritize the ticketing queue.

• SLA Compliance: Ensure the team meets or exceeds Service Level Agreements (SLAs) for response and resolution times.

• Shift Handovers: Execute rigorous, documented handovers to incoming shifts to prevent data gaps.

• Team Development: Mentor junior engineers, conduct performance reviews, and manage shift scheduling to prevent burnout.

• *Required Technical Skills** \-

• Cloud Platforms: Proven experience managing infrastructure on AWS, Azure, or GCP.

• Monitoring \& Logging: Proficiency with tools like Splunk, Datadog, Prometheus, or ELK stack.

• Ticketing Systems: Advanced knowledge of ITSM platforms such as Jira Service Desk or ServiceNow.

• OS \& Scripting: Familiarity with Linux/Windows administration and basic scripting (Bash, Python).

• Strong understanding of deployment, maintenance and monitoring of Data Pipelines

• *Required Soft Skills** \-

• Crisis Management: Ability to remain calm and direct technical teams during high pressure outages.

• Communication: Clear written and verbal communication for page updates and stakeholder alerts.

• Problem Solving: Strong analytical skills to spot patterns in recurring infrastructure alerts.

• Flexibility: Absolute willingness to work a rotating schedule, including nights, weekends, and holidays.

• *Experience \& Qualifications** \-

• Bachelor's degree in Computer Science, IT, or equivalent practical experience.

• 7\+ years of experience in a Cloud Support, NOC, or Site Reliability Engineering (SRE) environment.

• 3\+ years of experience in a team lead, supervisor, or senior engineer capacity.

• Relevant certifications (e.g., AWS SysOps Administrator, Azure Administrator, ITIL Foundation) are a plus.

• *Note:**

• By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.*