UST’s DevOps Practice is seeking a highly accomplished **DevOps \& Site Reliability Engineering (SRE) Technical Manager** to lead large\-scale DevOps and SRE transformation programs for enterprise clients. This role blends **technical leadership, program governance, financial management, and client engagement**, and is ideal for a leader who can drive outcomes across delivery, innovation, and pre\-sales.
The successful candidate will bring deep expertise in DevOps and SRE principles, a strong track record in managing complex transformation programs, and the ability to partner with clients, sales, and delivery teams to create measurable business value.
### **Program Leadership \& Delivery**
- Lead the **end\-to\-end planning, execution, and delivery** of DevOps and SRE transformation programs for enterprise customers.
- Define program objectives, milestones, success metrics, and governance models in collaboration with client and internal stakeholders.
- Ensure program delivery aligns with organizational goals, contractual commitments, and budgetary constraints.
- Identify program risks, dependencies, and constraints; proactively design and execute mitigation strategies.
- Track program performance, KPIs, and outcomes, providing regular executive\-level updates on progress, risks, and opportunities.
### **Technical \& Strategic Oversight**
- Provide **technical direction and strategic guidance** to DevOps and SRE teams, ensuring adherence to industry best practices and UST standards.
- Drive optimization of software development, deployment, and operations workflows using automation, CI/CD, and cloud\-native approaches.
- Champion SRE practices including observability, reliability engineering, incident management, and continuous improvement.
- Promote innovation through adoption of emerging DevOps and SRE tools, platforms, and methodologies.
### **Financial \& Stakeholder Management**
- Own program financials, including budgeting, cost control, forecasting, and **margin improvement initiatives**.
- Foster strong collaboration and transparency across cross\-functional teams, ensuring accountability and high performance.
- Build trusted relationships with senior client stakeholders and internal leadership.
### **Pre\-Sales \& Business Enablement**
- Partner with sales and solutioning teams to understand client needs and design **tailored DevOps and SRE solutions**.
- Participate in client presentations, proposals, and technical demonstrations, articulating the business value of UST’s offerings.
- Support RFP/RFI responses, including solution architecture, effort estimation, and delivery planning.
- Engage with prospective clients to assess transformation readiness and provide consultative guidance on DevOps and SRE journeys.
- Ensure alignment between client expectations, solution design, and delivery capabilities.
- *Qualifications \& Experience**
- Bachelor’s degree in **Computer Science, Engineering, Business Administration**, or a related technical discipline.
- **15\+ years of overall IT experience**, with **5\+ years in a managerial or program leadership role**.
- Proven success in managing **large\-scale DevOps and SRE transformation programs** in enterprise environments.
- Strong expertise in **program management**, including planning, execution, risk management, and financial governance.
- Hands\-on understanding of **Agile delivery models** (Agile, Scrum, Kanban).
- Deep knowledge of **DevOps practices and tools**, including CI/CD pipelines, automation, Infrastructure as Code, and cloud platforms.
- Solid understanding of **SRE principles**, including monitoring, incident response, SLAs/SLOs, and reliability engineering.
- Excellent communication and stakeholder management skills, with the ability to influence at executive levels.
- Strong analytical and problem\-solving capabilities with a results\-oriented mindset.
- Relevant certifications such as **PMP, PgMP, ITIL, Agile/Scrum**, or technical certifications are highly desirable.
- Prior experience in **pre\-sales, solution architecture, or consulting roles** within the IT services industry is a strong advantage.
Cloud Infrastructure,Team Management,Devops Tools,Pre\-Sales,Pre Sales
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.