Technical Specialist

• *Job:** Java developer \& Application Support

• *Experience:** 8 \~ 10\+ years

• *Qualifications:** Engineering

• *Technical Skills:** 10\+ years of experience in full\-stack development \& Minimum 4 Years into Application Support

Proficiency in: Java: Solid understanding of core Java concepts (OOP, data structures, exception handling, Node JS, Angular JS) and experience with server\-side development and APIs.

• *SQL:** Ability to write efficient SQL queries to interact with relational databases.

• *Scripting Languages:** Experience with a scripting language, preferably PowerShell, for automating tasks and processes.

• *Version Control Systems** : Experience using Git for version control.

Service Now :Incident / Request Ticket handling skill is highly required

Job Title: Full Stack Support \& Engineering Specialist (Tiered Support to DevOps)

• *Overview**

We are seeking a versatile and detail\-oriented professional who can operate across multiple levels of technical support and software engineering. This role spans from Tier 1 operational excellence to hands\-on development and DevOps responsibilities, requiring strong communication skills, analytical thinking, and a proactive approach to problem\-solving.

• *Key Responsibilities**

Tier 1 (Foundational Support)

Deliver clear, professional, and timely communication to stakeholders and end users

Follow and enforce Standard Operating Procedures (SOPs) with high precision

Demonstrate strong attention to detail in ticket handling and documentation

Accurately capture, triage, and escalate issues as needed

Tier 2 (Advanced Support \& Analysis)

Apply strong business acumen to understand context and challenge assumptions

Perform troubleshooting and root cause analysis (RCA) for system issues

Analyze logs, system behavior, and data to identify patterns and failures

Write and execute queries to support investigation and resolution

Collaborate with cross\-functional teams to resolve complex issues

Tier 3 (Engineering Support)

Diagnose and resolve defects within the application codebase

Partner with development teams to deliver bug fixes and system improvements

Support production stability through deep technical investigation

Development (Software Engineering)

Design, develop, and maintain applications using

Java, Spring Boot, Spring Batch

JavaScript, Angular

Apply software design patterns and best practices

Write and maintain unit and integration tests

Participate in Agile ceremonies (stand\-ups, sprint planning, retrospectives)

Contribute to continuous integration workflows using SVN and build pipelines

DevOps \& Production Operations

Maintain and support production environments (e.g., Box platform and related systems)

Execute application deployments across environments

Support disaster recovery (DR) planning, testing, and execution

Monitor system health and ensure operational reliability

Required Skills \& Qualifications

Strong communication and interpersonal skills

High attention to detail with a process\-driven mindset

Proven troubleshooting and analytical capabilities

Experience with log analysis, query tools, and debugging techniques

Hands\-on development experience with Java/Spring and modern JavaScript frameworks

Familiarity with CI/CD processes and version control systems (SVN)

Understanding of Agile methodologies

Preferred Qualifications

Experience supporting enterprise applications in production environments

Exposure to DevOps practices and infrastructure management

Ability to operate across multiple tiers of support and engineering

What Success Looks Like

Efficiently resolving issues across support tiers with minimal escalation

Delivering high\-quality, maintainable code and fixes

Improving system reliability and operational processes

Acting as a bridge between support, engineering, and business stakeholders