Technical Support Engineer Fresher

MozilorKochi10h ago

Full-timevia scraped

Required Skills

javascriptphphtmlcss

Job Description

As a Technical Support Engineer, you will be the first point of contact for our customers, providing timely and effective support via email and chat. You will play a key role in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations. **Responsibilities:*** Provide high\-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS\-based products.

Resolve pre\-sales and post\-sales queries efficiently, adhering to defined support SLAs.
Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism.
Analyze issues from the customer’s perspective to deliver accurate, actionable solutions.

*Requirements:*** 0–1 year of experience in the software or tech industry.
2025/2026 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred).
Hands\-on experience in configuring or working with software products.
Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus.
Strong communication skills in English (written and verbal) with a customer\-centric approach.
Solid analytical and troubleshooting abilities.

Technical Support Engineer Fresher

Required Skills

Job Description

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