Technical Support Engineer (IFPD/LED/LCD)

• *The Job to Provide Customer Care and Technical Support for AV, IT, IPFD, Display, PC, LED TV etc. in Warranty, Installation and other services**

• **Apply via the link: https://forms.gle/DFpy7TUQajMVDzuw8***

• *Background to the Role**

One of our Business Division specializes in Installation, Warranty and Post\-warranty Services for IT / OA, AV products (including Interactive Large Format Displays, Kiosks, Digital Signages, LED Televisions, Projection Systems, Conference Room Solutions etc.)

The current role on offer is for **Customer Support Engineers** who have strong techno\-operational experience of working on similar products from our office in South Delhi.

• *The Roles and Responsibilities:**

• Your primary role will be to support Customers, Field Technicians and be a bridge between the Customer, Distributor / Systems Integrator, Client, Company and other stakeholders to deliver services within the SLAs. The services may be Installation, Demo, Training, Warranty Services, Post\-warranty Repairs etc.
• The role will start from Call Login to final closure including identifying hardware and software issues and troubleshoot technical issues as may be there
• You will also be responsible for Evaluation and prioritization of customer support cases so as to Maintaining the SLA with the customer for long term engagement
• You will also resolve the issues or give inputs on the alternate methods of solving the issue
• The role may also require travelling outside the country for delivery of field services including Onsite Installations / Repairs as well as for technical training at Client locations in or outside the country.
• The work situations will be under pressure with tight timelines and achieving service performances meeting or exceeding client expectations.

• *Desired Candidate Profile:**

• Having a minimum of 3 years of experience exclusively in the Installation and Field Repair Services of IT / OA and AV products in a highly professional environment
• Should be technically strong to troubleshoot breakdowns and provide preventive maintenance services remotely as well at customer sites.
• Flexible to travel anywhere in India and abroad in case of any projects requirement.
• Has excellent communications skills in English including with international clients

• *Other Notes:·**

• Education: Ideally an Electronics Engineering Graduate or a Diploma Holder
• Experience: Minimum 3 years of similar experience with proven performances

• *About us:**

We, Infinity Assurance Solutions, Private Limited, a New Delhi\-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, eVista Venture and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference\-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt\-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi\-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long\-term clients, in\-house application, and lean organization structure.

More about us

https://www.infinityassurance.com

https://www.infyshield.com;

Job Type: Full\-time

Pay: ₹300,000\.00 \- ₹400,000\.00 per year

Benefits

• Leave encashment
• Provident Fund

Application Question(s)

• What is your present location, please provide pin?
• How many years of experience do you have in the Installation and Repair of Interactive Flat Panel Displays in the field?
• How many days is your notice period?
• What is your monthly in hand salary and current CTC in INR?
• Do you have a quiet workspace with a laptop or computer and high\-speed broadband internet?

Work Location: In person