Technical Support Engineer

• *Proximus Global**, combining the strengths of **Telesign, BICS, and Route Mobile**, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built\-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000\+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

#### **Key Highlights**

• Powering over **13 billion** digital communications each month.
• Supporting **3,500\+ active customers** — including enterprises, OTTs, and mobile operators — through a presence in **50\+ global offices** across 100\+ countries.
• Managing **50% of the world’s roaming data traffic** and connecting 150 million IoT devices.
• Driving innovation in **5G, private networks, and IoT enablement**, positioning Proximus Global as a leader in next\-generation communication technologies.
• Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide.

• *Role: Technical Support Engineer**

• *Location: Mumbai, India**

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems and software and following standard procedures to escalate unresolved issues to appropriate internal/external stakeholders.

This role requires a passionate, collaborative, and solution\-oriented approach and is critical to the success of the company. You will work directly with the NOC, Sales, and Technical Teams and serve as the first point of contact for the customers and internal stakeholders desiring support.

• *Key roles and responsibilities for this position are as follows:**

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Follow the SLA for issues with respect to the severity.

• *Desired Skills \& Experience:**

1\-3 years of experience

Strong problem\-solving skills

Strong ability to diagnose server or network alerts, events, or issues.

Excellent client\-facing skills

Excellent written and verbal communication skills

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

Flexibility to work in rotational shifts with rotational weekly offs

Good Knowledge of Windows \& Linux OS.

• *What to expect from the role**

Work experience with different Systems, Software, Protocols, and APIs.

Opportunity to work on IT projects.

Exposure to Linux OS and Ticketing tools.

Work in collaboration with a team.

Guided by experts and professionals in the field and learn on the job.

Enhance customer support skills and communication skills

• *Career Progression**

With appropriate experience in the job role, you can move on to other jobs such as:

Senior Technical Support Engineer

Operations Manager

Key Account Manager

Core Technical roles

#### **Why PXS Global?**

• **Global \& Inclusive** – Work with diverse teams across 100\+ countries, embracing a truly international culture.
• **Growth\-Focused** – Develop your career through tailored learning, leadership programmes, and internal mobility.
• **Innovation\-Driven** – Contribute to cutting\-edge projects in 5G, IoT, and next\-gen communication technologies.
• **Flexible Workstyle** – Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year.
• **Efficient \& Scalable** – Be part of a company that values simplicity, operational excellence, and smart growth.
• **Comprehensive Benefits** – Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.

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