New Relic pioneers the future of observability with an intelligent platform that helps enterprises navigate an AI-first world by providing deep visibility into complex systems. As a Technical Support Engineer, you will be responsible for managing the customer experience following an incident. Your core duty involves diagnosing and resolving technical issues for customers, specializing in either our Front-End product suite—which includes Mobile, Browser, Synthetics, and Synthetics Job Manager—or our Application Performance Monitoring (APM) solutions. In this role, you will directly contribute to enabling the world's leading companies to optimize their digital applications and services through expert support and deep product knowledge.