Technical Support Executive

Job Description: Technical Support Executive

• *Company:** Civil Guruji Pvt. Ltd.
• *Location:** Bhilai, Kohka Road, Chhattisgarh
• *Job Type:** Full\-Time \| Work from Office
• *Experience:** Freshers and Experienced Candidates Can Apply
• *Salary:** As per skills and experience

About Civil Guruji

Civil Guruji Institute of Construction Management provides practical training to civil engineers, helping them develop industry\-relevant skills and become job\-ready professionals.

Job Overview

We are looking for a technically skilled and customer\-oriented Technical Support Executive to assist students, trainers, and internal teams with technical issues related to our training platform, mobile application, online classes, and other digital tools.

Key Responsibilities

• Provide technical support to students, trainers, and employees.
• Troubleshoot issues related to mobile applications, login credentials, and user accounts.
• Assist users with online classes, Google Meet, and other digital platforms.
• Resolve issues related to assignment uploads, quizzes, attendance, and training dashboards.
• Coordinate with the relevant teams to resolve technical problems promptly.
• Maintain records of technical issues, complaints, and resolutions.
• Guide users on how to use the company's digital platforms and tools.
• Monitor recurring issues and report them to the concerned team.
• Ensure timely follow\-ups and provide a smooth user experience.

Eligibility Criteria

• Graduate or diploma holder in Computer Science, IT, or a related field; candidates from other backgrounds with relevant technical skills may also apply.
• Basic knowledge of computers, software, mobile applications, and internet troubleshooting.
• Familiarity with MS Office, Google Workspace, and online meeting platforms.
• Good communication and problem\-solving skills.
• Ability to handle multiple queries and resolve issues efficiently.
• Freshers with strong technical aptitude are welcome to apply.

Skills Required

• Technical troubleshooting
• Customer support and query resolution
• Basic computer and software knowledge
• Communication and coordination
• Problem\-solving and time management

What We Offer

• Practical experience in technical support and digital operations.
• A professional and supportive work environment.
• Opportunities to learn and grow with the organization.
• Career growth opportunities based on performance.

• *How to Apply:** Interested candidates can share their resumes at **bdo03\.civilguruji@gmail.com**.

Join Civil Guruji and help us deliver a seamless training experience to our students and trainers!

Pay: ₹8,000\.00 \- ₹15,000\.00 per month

Work Location: In person