Technical Support Executive

Job Description: Technical Support Executive

• *Work Location:** Patna, Bihar, India
• *Employment Type:** Full\-Time
• *Experience:** Freshers and Experienced Candidates

About the Role

We are looking for a Technical Support Executive who can handle technical issues reported by clients and coordinate with our development team to ensure timely resolution. The candidate will act as a bridge between clients and developers, ensuring that every issue is properly understood, tracked, and resolved.

Key Responsibilities

• Handle technical queries and issues reported by clients.
• Understand problems, gather relevant details, and perform initial troubleshooting.
• Coordinate with the development team to get technical issues resolved.
• Communicate client issues clearly to developers, including screenshots and steps to reproduce the problem.
• Follow up with developers on pending issues and ensure timely resolution.
• Keep clients updated on the progress and status of reported issues.
• Verify solutions before confirming resolution to clients, wherever applicable.
• Maintain records of reported issues, resolutions, and follow\-ups.
• Take ownership of client issues until they are resolved and confirmed with the client.

Required Skills

• Good communication and coordination skills.
• Basic understanding of software, websites, and technical applications.
• Strong problem\-solving and analytical abilities.
• Ability to communicate technical problems clearly to developers.
• Good follow\-up and time\-management skills.
• Familiarity with Jira, Trello, or similar issue\-tracking tools is an advantage.

Experience

Freshers with good technical understanding and communication skills can apply. Prior experience in technical support or client coordination will be an added advantage.

Key Expectation

The candidate must take ownership of client\-reported technical issues from the initial complaint through coordination with developers to final resolution and client confirmation

Interested candidates can share their resume on hr@codequery.in

Pay: ₹10,000\.00 \- ₹20,000\.00 per month

Benefits

• Paid sick time
• Paid time off

Work Location: In person