Technical Support Executive - Communication Platforms

• *Location:** Bangalore, Karnataka (Office\-based, No Remote Work)

• *About GoBuzz Marketing:**

Leading B2B communication solutions provider specializing in SMS, Email, Voice, WhatsApp Business API, and RCS services for enterprises across India.

• *Key Responsibilities**

• Provide **24×7 client support** for SMS, Email, Voice, WhatsApp, and RCS platforms via email, phone, and ticketing system
• Troubleshoot technical issues, coordinate with backend/vendor teams, and ensure timely resolution
• Handle client queries related to API integration, campaign delivery, reporting, and platform functionality
• Document support tickets, maintain client communication logs, and track resolution timelines
• Monitor platform performance and proactively communicate service updates to clients
• Assist with DLT registration, template approval processes, and compliance requirements

• *Qualifications \& Skills**

• *Education:**

• BCA, MCA, B.Tech (Computer Science/IT), or equivalent graduation degree

• *Language Proficiency:**

• Fluent in **English, Hindi, Kannada** (spoken \& written)
• Excellent email communication and client\-facing skills

• *Technical Skills:**

• Strong understanding of **APIs, web services, and HTTP protocols**
• Comfortable working with laptops, multiple browsers, and communication tools
• Familiarity with communication platforms (SMS gateways, Email APIs, WhatsApp Business API) – **training provided**
• Basic knowledge of DLT/TRAI compliance preferred

• *Experience:**

• 1\-2 years in technical support, customer success, or BPO operations in a similar field is a must
• Experience in SaaS/technical support environment is a plus

• *Work Requirements**

• **On\-site work** at Bangalore office (Koramangala)
• Fixed office hours with **flexibility for extended support** as needed
• Willingness to handle **round\-the\-clock client escalations** (rotational shifts possible)
• Local candidates preferred (Bangalore\-based)

• *What We Offer**

• Competitive salary \+ performance incentives
• Comprehensive training on communication platforms
• Career growth opportunities in fast\-growing marketing tech company
• Supportive team environment

Job Types: Full\-time, Permanent, Fresher

Pay: ₹250,000\.00 \- ₹500,000\.00 per year

Benefits

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• Do you have an understanding of the functioning of Telecom Industry and the communication tool offered by us?

Education

• Bachelor's (Required)

Experience

• Similar field support related : 1 year (Required)

Work Location: In person