Technical Support Executive

Job Summary

We are looking for a Technical Support Executive responsible for device testing, installation support, troubleshooting, customer technical assistance, and coordination with software and production teams.

Key Responsibilities

• Install, configure, and test GPS/VLTD/Tracking devices.
• Provide technical support to customers.
• Diagnose hardware/software issues.
• Activate devices and verify SIM/network connectivity.
• Update firmware when required.
• Coordinate with Production, R\&D, and Customer Support.
• Maintain testing and service records.
• Support software/mobile app/web portal users.
• Handle warranty and repair cases.
• Visit customer sites if required.
• Prepare daily reports and follow SOPs.

Required Skills

• Computer hardware and networking.
• GPS, GSM, IoT basics.
• Troubleshooting skills.
• MS Excel, Word, Email.
• Hindi and basic English communication.

Educational Qualification

Diploma/B.Tech/B.E. (Electronics/Electrical/Computer Science/IT) OR BCA/B.Sc OR ITI with relevant experience.

Experience

Fresher to 3 Years.

Reporting To

Technical Manager / Operations Manager

Working Days \& Timing

6 Days a Week, 9:00 AM to 6:30 PM (Shift may change as per business requirements).

Pay: ₹12,000\.00 \- ₹20,000\.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location: In person