Technical Support Executive

• *Dear Candidates,**

• *Greetings from KPR IT Solutions!** KPR IT Solutions is a growing organization providing customer and telecom support services for international projects. We are looking for motivated and customer\-focused individuals to join our team as **Chat Support Associates.**

• *Job Overview**

The Chat Support Associate will be responsible for handling customer queries and service\-related requests through chat and other non\-voice support channels. The role requires excellent written communication, good typing skills, strong attention to detail, and the ability to understand customer concerns and provide accurate resolutions within defined timelines.

• *Key Responsibilities**

• Handle customer queries and service requests through live chat and other designated non\-voice channels.
• Understand customer concerns and provide accurate, professional, and timely responses.
• Provide support related to telecom products, services, accounts, connectivity, billing, and other process\-related queries as applicable.
• Follow approved Standard Operating Procedures (SOPs), process guidelines, and communication standards.
• Resolve customer issues within the defined scope and escalate complex or unresolved issues to the appropriate team.
• Maintain accurate records of customer interactions, complaints, resolutions, and follow\-up actions in the designated system.
• Ensure responses are clear, grammatically correct, professional, and customer\-friendly.
• Handle multiple chats or customer requests efficiently while maintaining response quality.
• Meet defined Service Level Agreements (SLAs), productivity, quality, and customer satisfaction targets.
• Maintain confidentiality and securely handle customer and company information.
• Stay updated with process changes, product/service information, policies, and customer support procedures.
• Coordinate with internal teams whenever required to resolve customer issues.
• Maintain professional behaviour and follow company policies, attendance requirements, and workplace guidelines.
• Identify recurring customer issues and communicate relevant observations to the Team Leader or concerned department.

• *Required Skills**

• Excellent written English communication skills.
• Good typing speed and accuracy.
• Strong reading comprehension and ability to understand customer queries.
• Good problem\-solving and analytical skills.
• Ability to multitask and manage multiple customer interactions.
• Good attention to detail.
• Customer\-focused attitude with patience and professionalism.
• Basic computer knowledge and familiarity with MS Office.
• Ability to learn and work with CRM, ticketing, chat, and other support tools.
• Ability to work effectively as part of a team.

• *Educational Qualification**

• Any Graduate / Diploma / equivalent qualification.
• Freshers are welcome to apply.
• Candidates with previous experience in customer support, BPO, telecom, chat support, email support, or international processes will have an added advantage.

• *Preferred Candidate Profile**

• Strong written English communication.
• Good typing speed with high accuracy.
• Comfortable working in a non\-voice/chat\-based customer support environment.
• Willingness to work in rotational shifts as per project requirements.
• Willingness to learn and adapt to process and technology changes.
• Candidates who can demonstrate good customer\-handling and problem\-solving skills are preferred.

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Work Location: In person