Technical Support Executive

The Technical Support Executive position at nan in Punjab focuses on delivering remote technical assistance to international customers. You will troubleshoot hardware, software, networking, and system-related issues, including diagnosing Windows and Mac problems, resolving printer installation and connectivity errors, and addressing router, internet, and networking concerns. Using remote support tools like AnyDesk, TeamViewer, and UltraViewer, you will assist with software installation and configuration, while documenting all support cases and resolutions professionally. Maintaining high customer satisfaction through clear communication is key. Required skills encompass excellent troubleshooting capabilities for diverse technical issues, proficiency with remote access applications, and strong customer service orientation. Previous experience in technical support, especially with international clients, is advantageous. The role calls for patience, analytical thinking, and resilience under pressure.