Technical Support Executive

• *Customer Technical Support**

• Provide technical support and resolve customer queries efficiently​
• Troubleshoot application and web platform\-related issues​
• Ensure timely responses while maintaining high service standards

• *Troubleshooting \& Issue Resolution**

• Diagnose and resolve technical issues across applications and platforms​
• Assist users with basic networking and web\-related concerns​
• Escalate complex technical issues to the relevant internal teams

• *Database \& Web Support**

• Troubleshoot basic MySQL database queries and functions​
• Support issues related to URLs, APIs, web browsing, and HTML​
• Assist in resolving web\-based application concerns

• *Documentation \& Service Management**

• Maintain accurate records of customer issues and resolutions​
• Track support requests and update relevant documentation​
• Ensure proper communication throughout the support lifecycle

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Provident Fund

Application Question(s)

• We have a 2\-year bond as part of this role. Are you comfortable with that?
• What is your current CTC?
• What is your expected CTC?

Experience

• Technical support: 1 year (Required)

Language

• English (Required)

Location

• Andheri East, Mumbai, Maharashtra (Required)

Work Location: In person