Technical Support Executive

Sparsa Digital Pvt. Ltd. is seeking a proactive and detail\-oriented Technical Support Executive to coordinate field operations, monitor screen performance, maintain operational reports, and support client requirements. The role focuses on field\-team productivity, screen lifecycle tracking, initial troubleshooting, and timely resolution of operational issues.

KEY RESPONSIBILITIES

• *• Technical Troubleshooting:** Coordinate initial troubleshooting of screen, connectivity, and content\-related issues, escalating unresolved cases to the relevant technical teams.

• *• Field Team Management:** Coordinate with the RFS field team across assigned markets and monitor productivity, task completion, and performance against targets.

• *• Screen Lifecycle Management:** Oversee screen mapping, activation, operational monitoring, and deactivation, ensuring accurate records and timely updates.

• *• MIS \& Reporting:** Maintain operational trackers and reports using MS Excel and Google Sheets; track productivity, pending tasks, and key performance indicators.

• *• Data Analysis:** Identify performance gaps, recurring errors, and operational trends to support corrective actions and improve efficiency.

• *• Client Coordination:** Work with clients and internal teams to address concerns, resolve operational issues, and improve market performance.

• *• Task \& Issue Tracking:** Follow up on pending cases, coordinate with relevant teams, and drive timely closure.

• *• Process Improvement:** Maintain data accuracy, identify process gaps, and ensure adherence to operational procedures and timelines.

REQUIRED QUALIFICATIONS \& SKILLS

• *• Education:** Graduate in any discipline.

• *• Experience:** 1–3 years in operations, backend support, field coordination, MIS, or a related role.

• *• MS Excel \& Google Sheets:** Working knowledge of formulas, sorting and filtering, lookup functions, and data management; PivotTables are an added advantage.

• *• Communication:** Strong verbal and written communication skills, with the ability to coordinate professionally with clients and teams.

• *• Analytical \& Problem\-Solving Skills:** Ability to analyse data, identify issues, and drive timely resolutions.

• *• Personal Attributes:** Proactive, organised, detail\-oriented, and a quick learner with strong follow\-up and ownership skills.

Pay: ₹15,000\.00 \- ₹35,000\.00 per month

Work Location: In person