Technical Support Executive

• *About the Role:**We are looking for a dedicated **Technical Support Engineer** to join our team and assist in resolving technical issues for our customers. The ideal candidate should have a strong technical background, excellent problem\-solving skills, and the ability to communicate complex technical concepts clearly.

• *Key Responsibilities:**

• Provide first\-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network\-related issues.
• Document customer interactions and solutions in the ticketing system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Assist in the installation, configuration, and maintenance of software and hardware.
• Create and update knowledge base articles for common technical issues.
• Ensure timely resolution of customer concerns while maintaining high customer satisfaction.
• Stay updated on new technologies and industry best practices.

• *Requirements:**

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, IT helpdesk, or a similar role.
• Strong knowledge of operating systems (Windows, Linux, macOS) and networking concepts.
• Experience with troubleshooting hardware, software, and cloud\-based applications.
• Excellent problem\-solving and analytical skills.
• Strong communication skills with the ability to explain technical concepts to non\-technical users.
• Ability to work in a fast\-paced environment and handle multiple customer queries efficiently.
• Certifications like CompTIA A\+, ITIL, or CCNA are a plus.

• *What We Offer:**

• Competitive salary and benefits package.
• Opportunities for career growth and skill development.
• A dynamic and collaborative work environment.

• *Experience:**

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Benefits

• Flexible schedule

Work Location: In person