Technical Support Manager

Technical Support Manager / Senior Technical Support Engineer Renewable Energy \& Weather Monitoring Systems Department Industry Technical Support / Engineering Renewable Energy – Solar Resource Assessment (SRA) \& Wind Monitoring Systems (WMS) Location Noida, Uttar Pradesh (with travel to project sites) Employment Type Full\-time Experience 4–7 years preferred Reports To Director – Technical Operations 1\. Role Overview We are seeking an accomplished Technical Support Manager / Senior Technical Support Engineer to lead end\-to\-end technical support for renewable\-energy monitoring infrastructure. The role covers commissioning, configuration, remote diagnostics, data validation, Supervisory Control and Data Acquisition (SCADA) integration, firmware management, Original Equipment Manufacturer (OEM) coordination and field service for Solar Resource Assessment (SRA) and Wind Monitoring System (WMS) installations, weather stations, data acquisition systems, sensors and dataloggers. The successful candidate will own the complete signal chain — Sensor → RS485 → Datalogger → Ethernet/4G → Server → SCADA — and will resolve issues independently, without dependence on OEMs for routine troubleshooting. This is a hybrid of instrumentation engineer, datalogger specialist, communications/SCADA engineer, field\-service lead and team manager, and is not a conventional IT helpdesk position. 2\. Key Responsibilities • Support \& troubleshooting: provide first\-level and advanced support; diagnose sensor, wiring, power, surge\-protection, datalogger, firmware, communication, network/IoT SIM, SCADA/PLC, configuration and data\-processing faults, remotely (AnyDesk, UltraViewer, TeamViewer, FTP/SFTP, SSH, command\-line, Modbus and MQTT tools) or on site; deliver workarounds, permanent fixes and Root Cause Analysis (RCA) reports. • Commissioning \& field service: WMS/SRA commissioning, sensor installation checks and replacement, logger configuration, firmware upgrades, preventive maintenance, and SCADA integration, often at remote sites. • Data validation: analyse logger backups, configuration files, communication logs and historical datasets; detect gaps, duplicates, spikes, timestamp, scaling and unit errors. • Customer \& OEM coordination: handle customer queries and online sessions; raise and track OEM tickets, test and validate firmware, and follow every case to closure. • Team \& support management: allocate tasks, prioritise critical sites, review reports, train junior engineers, and track recurring issues to reduce dependence on individuals. • Documentation \& ticketing: maintain Standard Operating Procedures (SOPs), commissioning and RCA reports, configuration sheets, Modbus register maps, firmware records, and a support register (client, warranty status, task, dates, assignee, problem, root cause, resolution, SOP status, task status). 3\. Technical Expertise \& Required Level Domain Scope Level A. Measurement Instrumentation Solar radiation \& PV soiling Pyranometers, pyrgeometers, net radiometers and 4component radiometers (EKO MS\-80S/80SH Plus, CNR4, RaZON\+); GHI, GTI/POA irradiance; W/m², Wh/m², kWh/m²; averaging, daily/monthly accumulation, missing\-data handling; calibration, cleaning, levelling; soiling monitoring (DustIQ) Advanced Wind \& meteorological sensors Cup anemometers, wind vanes and ultrasonic anemometers (NRG 40C/M83200, Gill WindSonic/WS75, Comptus A75104CM/302M); Lufft WS600 compact weather sensor (UMB protocol); temperature, humidity and pressure sensors; sensor addressing, diagnostics and inter\-sensor comparison Advanced Precipitation measurement Tipping\-bucket rain gauges, Lufft WS600 precipitation, Parsivel² optical disdrometer; precipitation registers, daily/monthly accumulation Advanced B. Data Acquisition Dataloggers Campbell Scientific CR1000X/CR300/CR6 (LoggerNet, programming, data tables, backup/restore, logger\-toPLC/SCADA diagnosis); Ammonit Meteo42/42A/42M/42L/40A (sensor and Modbus configuration, register mapping, scaling, statistics, solar and rain accumulation, FTP/SFTP and SMTP setup, firmware, backup extraction); exposure to EasyLog GSM and LPNet Advanced C. Communication \& Systems Integration Serial interfaces RS232 and RS485: wiring, A/B polarity, termination, shielding, UART settings (baud rate, parity, stop bits), converters Advanced Modbus protocol Modbus RTU and Modbus TCP: slave IDs, function codes, holding/input registers, signed/unsigned 16\-bit and 32\-bit values, IEEE\-754 floating point, byte/word order, scaling, polling interval, timeouts, multiple slaves, simulation tools (e.g., Modbus Slave) Advanced Networking \& remote access TCP/IP, Ethernet, port and firewall verification, HTTP/HTTPS, SSH, remote\-desktop tools (AnyDesk, UltraViewer, TeamViewer), command\-line network diagnostics Intermediate–Advanced File transfer \& email FTP/SFTP server configuration, backup and historical CSV retrieval, firmware/configuration transfer; SMTP (including Gmail and Microsoft 365\) for logger email FTP/SFTP Advanced; SMTP Intermediate Time synchronisation NTP configuration and GPS time synchronisation for loggers Intermediate MQTT messaging Brokers, clients, topics, authentication, QoS, ports 1883/8883, TLS/SSL and CA certificates, Mosquitto (mosquitto\_pub/mosquitto\_sub); Device → Broker → Topic → Server testing Intermediate–Advanced Cellular \& IoT connectivity GSM/4G routers, IoT SIMs, APN, public/private IP, port forwarding, IP whitelisting, firewall and SIM restrictions; isolating logger vs router vs SIM vs firewall vs server faults Intermediate–Advanced SCADA \& PLC integration Modbus register mapping for instantaneous, statistical and daily/monthly values; scaling, data types, polling; validating SCADA values against logger data and resolving logger\-vsSCADA discrepancies SCADA IntermediateAdvanced; PLC Intermediate Domain Scope Level D. Data Analysis \& Automation Data validation \& analysis CSV and time\-series analysis in Excel and Python (Pandas); detecting missing, duplicate and repeated values, spikes, outliers, invalid values, communication gaps, timestamp, scaling and unit\-conversion errors Excel Advanced; Analysis IntermediateAdvanced; Python Intermediate Scripting \& automation Python scripting (JSON, APIs, report generation, data conversion), Node\-RED (serial/TCP/MQTT/FTP workflows), Linux and Windows command line Linux/CLI Intermediate; Node\-RED BasicIntermediate E. Electrical \& Field Hardware Electrical troubleshooting 12/24 VDC power systems, multimeter and continuity testing, grounding, fuses, terminal blocks, surge and lightning protection, Ethernet cabling, industrial connectors; reading wiring diagrams, pinouts and equipment manuals Intermediate–Advanced F. Support Process \& Management Firmware \& configuration management Controlled firmware upgrades, regression checks, version records, configuration backups Advanced OEM coordination Raising and tracking OEM tickets, sharing logs and configurations, validating fixes, requesting features with Indian and international OEMs Advanced Documentation \& customer support SOPs, manuals, RCA and site\-visit reports, technical emails, online sessions, escalation handling Advanced Team management Task allocation, mentoring, knowledge base, support register, SLA tracking Intermediate–Advanced Rows rated Advanced or Intermediate–Advanced are mandatory; Node\-RED and Python are desirable. 4\. Qualifications \& Candidate Profile • Education: B.Tech / B.E. in Electrical, Electronics, Instrumentation, Computer Science, IT or a related discipline. • Experience: 4–7 years, preferably in renewable energy, solar or wind monitoring, meteorological instrumentation, SCADA, IoT or industrial automation. • Ideal profile: independently handles the full cycle — complaint → remote diagnosis → data collection → analysis → root cause → OEM coordination → fix → validation → documentation → closure — communicates precisely, leads a team and is comfortable travelling to remote sites. 5\. Key Performance Indicators Tickets closed within SLA; first\-time resolution and repeat\-issue reduction; RCA accuracy; customer satisfaction; OEM closure time; site downtime and data availability; commissioning success; SOP completion; junior\-engineer training and reduced dependency on senior management. 6\. Role Summary A technical\-support leader accountable for end\-to\-end support, commissioning, troubleshooting and integration of renewable\-energy WMS/SRA systems — dataloggers, sensors, SCADA, Modbus, MQTT, IoT communication and data acquisition — together with customer support, OEM coordination, field service, RCA, automation and documentation.

Pay: ₹30,000\.00 \- ₹60,000\.00 per month

Benefits

• Cell phone reimbursement
• Health insurance

Work Location: In person