Technical support

Aivida is looking for a Technical Support Executive to assist doctors, pharmacists, diagnostic centers, and other healthcare partners in using the Aivida platform effectively. The candidate will be responsible for onboarding users, providing product demonstrations, resolving technical issues, and ensuring a smooth user experience.

Key Responsibilities

• Guide doctors, pharmacists, and laboratory partners through the Aivida app onboarding process.
• Provide training and demonstrations on app features and functionalities.
• Assist users with account creation, profile setup, and service activation.
• Resolve basic technical issues and coordinate with the development team for advanced issues.
• Follow up with healthcare partners to ensure successful platform adoption.
• Maintain records of user queries, complaints, and resolutions.
• Educate users about new features, updates, and best practices.
• Support field sales and business development teams during onboarding activities.

Requirements

• Bachelor's degree in any discipline.
• Good communication skills in English and Tamil.
• Basic knowledge of mobile applications and troubleshooting.
• Ability to explain technical concepts in a simple and user\-friendly manner.
• Strong customer service and problem\-solving skills.
• Experience in technical support, customer support, or healthcare technology is preferred.

Pay: ₹15,000\.00 \- ₹30,000\.00 per month

Work Location: In person