Technology Analyst - IT Services

• *Job Description:**
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• The IT Operations lead will be responsible for overseeing day to day IT operations ensuring seamless service delivery and managing a team of IT professionals
• This role requires strong technical expertise leadership skills and a deep understanding of ITIL processes and enterprise tools

• *Key Responsibilities:**
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• IT Operations Management
• o Monitor and maintain IT infrastructure including servers networks endpoints and assets
• o Ensure compliance with organizational standards and security policies
• People Management
• o Lead and mentor IT operations team members ensuring optimal performance and professional growth
• o Manage shift schedules leave planning and team utilization
• Process Service Management
• o Implement and adhere to ITIL best practices for incident problem and change management
• o Track and ensure SLA compliance for all IT service requests and incidents
• Tools Technology
• o Manage ticketing systems such as ServiceNow SNOW for efficient workflow and reporting
• o Oversee asset lifecycle management including onboarding allocation and disposal
• Infrastructure Network
• o Maintain and troubleshoot servers network devices and connectivity issues
• o Ensure proper cabling labeling and documentation for all IT assets
• Continuous Improvement
• o Identify opportunities for process optimization and automation
• o Drive initiatives for improving IT service quality and user experience

• *Technical Requirements:**
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• Windows
• Networking LAN WAN firewalls
• Virtualization VMware Hyper V
• cloud platforms AWS Azure
• Scripting Shell PowerShell Perl
• Certifications ITIL PMP or vendor specific certifications e
• g
• Cisco Microsoft Red Hat are often preferred

• *Preferred Skills:**
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TIG\-\>Standard TIG