Technology Operations Analyst

• *When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.**

Job Description

The Technology Operations \& Atlassian Reporting Analyst serves as a critical operational partner across Technology, Product, Finance, and PMO teams. This role is responsible for managing Atlassian ticket queues, supporting Jira administration activities, coordinating monthly CAPEX reporting, maintaining operational dashboards, administering SharePoint content, and enabling accurate executive reporting through the Microsoft 365 platform.

The ideal candidate combines strong Jira and Confluence expertise with analytical, reporting, coordination, and practical AI skills. They will act as a central point of contact for operational workflows, helping ensure data accuracy, audit readiness, reporting consistency, timely execution of cross\-functional initiatives, and responsible use of AI\-enabled tools to improve productivity and decision support.

• *Atlassian Platform Operations**

• Manage and triage incoming Jira and Jira Service Management tickets.
• Monitor ticket queues and ensure adherence to SLAs.
• Coordinate with Technology, Product, Infrastructure, Security, and Application teams to route and resolve tickets.
• Maintain Jira project configurations, workflows, issue types, fields, dashboards, and permissions.
• Support Confluence space administration, documentation management, and knowledge\-base maintenance.
• Assist with user provisioning, access reviews, and license administration.
• Track and report on ticket volumes, trends, SLA performance, and backlog health.
• Support Atlassian governance initiatives and platform standardization efforts.

• *CAPEX Reporting \& Financial Governance**

• Prepare and maintain monthly CAPEX reporting packages.
• Validate Jira data used for capitalization reporting.
• Ensure CAPEX\-related fields are completed accurately and consistently.
• Partner with Engineering Managers, Product Managers, and Finance teams to resolve data quality issues.
• Support monthly audit reviews and CAPEX compliance activities.
• Create and maintain dashboards that provide visibility into CAPEX utilization and project investment tracking.
• Help automate data collection and reporting processes using Jira and Microsoft tools.

• *SharePoint \& Knowledge Management**

• Manage Technology SharePoint sites and document libraries.
• Maintain project repositories, operational documentation, governance materials, and reporting artifacts.
• Ensure documents remain current, organized, and easily accessible.
• Support creation of collaboration workspaces for strategic initiatives and cross\-functional programs.

• *Reporting \& Analytics**

• Develop recurring operational reports and executive dashboards.
• Consolidate information from Jira, SharePoint, Excel, and Power BI.
• Produce weekly and monthly KPI reports for leadership.
• Analyze trends and identify opportunities for process improvement.
• Support audit, compliance, and governance reporting requirements.

• *AI Enablement \& Automation**

• Use Microsoft Copilot and other approved AI tools to summarize information, draft operational content, analyze trends, and streamline routine reporting tasks.
• Identify opportunities to apply AI and automation across Jira, SharePoint, Microsoft 365, and reporting workflows.
• Validate AI\-generated outputs for accuracy, completeness, confidentiality, and alignment with company policies.
• Support documentation, adoption, and responsible\-use practices for AI\-enabled operational processes.

• *Cross\-Functional Coordination**

• Act as liaison between Technology, Product, Finance, PMO, Infrastructure, Security, and vendor teams.
• Follow up on outstanding actions and track key operational deliverables.
• Coordinate operational governance meetings and prepare supporting materials.
• Maintain action logs, RAID logs, and operational trackers.
• Support strategic initiatives and special projects as assigned.

• *The Accurate Way:**

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We offer a fun, fast\-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

• *Take ownership.**

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Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

• *Be open.**

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Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

• *Stay curious.**

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Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

• *Work as one.**

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Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

• *Equal opportunities**

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Accurate is an equal\-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

• *Special Notice:**

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Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

• Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

• Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in\-person format.

• Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.