Technology Support III - DevOps, SRE

• *JOB DESCRIPTION**

Join our team to leverage your technology support expertise and drive continuous improvement. Propel your career in a dynamic environment focused on operational success.

As a Technology Support III within the Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

• *Job responsibilities*** Provide end\-to\-end application or infrastructure service delivery and support day\-to\-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise\-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse\-first, AI\-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

• *Required qualifications, capabilities and skills*** 3\+ years of experience troubleshooting, resolving, and maintaining information technology services
• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
• Demonstrated experience using enterprise\-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI\-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large\-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• *Preferred qualifications, capabilities and skills*** Experience supporting production environments in financial services or similarly regulated industries
• Familiarity with automation tools and scripting for operational support
• Strong communication and collaboration skills across business and technology teams
• Ability to drive process improvements and contribute to operational best practices

• *ABOUT US**