TechOps Executive

• *The Role**

We are seeking a dedicated Technical Support Executive to join our dynamic team. The ideal candidate will possess excellent verbal \& written communication skills, technical proficiency, and a passion for assisting customers. The Technical Support Executive will be responsible for providing technical assistance to our customers, troubleshooting issues, and ensuring timely resolution of technical inquiries.

• *Key Responsibilities:**

• Provide technical support to customers via various channels including phone, email, and chat during working hours.
• Guide customers through step\-by\-step solutions and provide clear instructions.
• Collaborate with cross\-functional teams to resolve complex technical problems.
• Document technical support interactions and solutions.
• Escalate unresolved issues to appropriate teams and follow up to ensure resolution.
• Stay updated on product features, technical specifications, and industry trends.
• Participate in continuous learning and training sessions to enhance technical skills.
• Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting the right expectations.

• *Qualifications:**

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical support role or similar customer\-facing position.
• Proficiency in troubleshooting common technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate effectively in a team environment.
• Customer\-focused with a dedication to providing high\-quality support.
• Multi\-Tasking, Detail\-oriented with strong organizational and time management abilities.
• Prior experience in working night shifts / rotating shifts.

• *Preferred Qualifications \& Skills:**

● Proven experience in a customer service or support role, preferably in e\-commerce,

online marketplaces, or auction environments.

● Excellent written and verbal communication skills, with a clear, concise, and

professional demeanor.

● Reliable internet access and a suitable remote work environment.

● Strong problem\-solving and analytical abilities with a keen attention to detail.

● Ability to work independently and manage time effectively, especially during weekend

hours.

● Tech\-savvy with proficiency in using web\-based platforms, CRM software, and

standard office applications.

● Ability to remain calm and patient when dealing with frustrated or demanding

customers.

● A genuine desire to help people and provide a positive customer experience.

● Availability to work Saturdays and Sundays 9am \- 5pm EST. There will also be a four

week onboarding period where weekday availability will be necessary and days to be

determined.

Pay: From ₹500,000\.00 per year

Benefits

• Commuter assistance
• Health insurance

Ability to commute/relocate

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience

• Technical support: 2 years (Required)

Shift availability

• Night Shift (Required)

Work Location: In person