Tele Caller Executive

1\. Core ResponsibilitiesFor Sales Support

• **Lead Generation \& Profiling:** Call potential buyers from database logs to introduce new car/bike models, active dealership schemes, and seasonal festival offers.
• **Appointment Scheduling:** Pitch vehicle features and convince interested prospects to visit the showroom or book test drives.
• **Financial Product Pitching:** Inform customers about car loans, financing eligibility, documentation, and exchange bonus deals.
• **Data Management:** Keep detailed logs of consumer inquiries, feedback, and interest levels within the company's Customer Relationship Management (CRM) software.

For Service \& After\-Sales Support

• **Service Reminders:** Place outbound calls to existing car owners reminding them that their scheduled periodic maintenance service (PMS) is due.
• **Insurance Renewal:** Follow up with vehicle owners whose motor insurance policies are expiring to pitch internal dealership insurance renewal options.
• **Post\-Service Feedback:** Call customers post\-delivery or post\-repair to collect satisfaction scores (CSAT) and report grievances to the service manager.

2\. Breakdown of Roles vs. Department FunctionsDepartment focusKey Operational TaskTarget Metrics (KPIs)**New Vehicle Sales**Outbound cold calling, lead qualification, and following up on digital ads.Number of test drives booked \& walked\-in conversions.**Service Workshops**Inbound query handling, scheduling service bays, and alignment tracking.Service booking ratio \& overall service center customer turnout.**Finance \& Insurance**Promoting tie\-up banks, collecting documentation details, and tracking insurance lapse dates.Premium renewals collected \& loan disbursements initiated.3\. Key Skills Required

• **Product Knowledge:** Basic understanding of the dealership’s vehicle variants, key engine specifications, pricing structures, and competitive features.
• **Persuasive Communication:** Fluent local and regional language skills paired with structural phone etiquette to seamlessly bypass customer objections.
• **Resilience:** The ability to stay positive and maintain standard script pitches despite facing high rejection rates.
• **Technical Literacy:** Comfort working with basic computer tools, MS Office, automated dialers, and dealership lead management CRM platforms.

Pay: ₹15,500\.00 \- ₹18,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person