Tele Caller Executive

We are looking for a motivated and persuasive **Tele caller Executive** to join our team. You will be responsible for handling outbound and inbound calls, engaging with customers to promote our products/services, and generating high\-quality leads. The ideal candidate is a professional who can maintain a positive attitude under pressure and has a passion for building customer relationships.

• *2\. Key Responsibilities**

• **Customer Engagement:** Initiate outbound calls to potential leads and existing customers to explain product features, benefits, and current promotions.
• **Lead Generation:** Identify and qualify potential sales opportunities; schedule appointments or site visits for the field sales team.
• **Inbound Support:** Answer incoming calls, address customer queries, and resolve grievances or technical uncertainties promptly.
• **Data Management:** Accurately update and maintain customer records, call logs, and feedback in the **CRM system** (e.g., Salesforce, HubSpot, or Zoho).
• **Follow\-ups:** Conduct timely follow\-up calls with prospects who have shown interest to move them further down the sales funnel.
• **Script Adherence:** Follow predefined scripts and communication guidelines while maintaining the flexibility to handle unique customer objections.
• **Performance Targets:** Meet or exceed daily, weekly, and monthly targets for call volume, lead conversion, and customer satisfaction scores.

• *3\. Key Skills \& Competencies**

• **Effective Communication:** Clear, polite, and confident verbal communication in Malaylam.
• **Active Listening:** Ability to understand customer pain points and provide tailored solutions rather than just "selling."
• **Persuasion \& Negotiation:** Strong ability to handle objections gracefully and convince prospects without sounding forceful.
• **Technical Proficiency:** Comfortable using **MS Excel**, Google Sheets, and CRM software. Familiarity with AI\-driven dialing systems is a plus.
• **Resilience:** A thick skin for handling rejection and the ability to maintain a high level of energy throughout the shift.
• **Time Management:** Ability to balance call volume with administrative tasks like data entry and reporting.

• *4\. Education \& Experience**

• **Education:** High School Diploma or Bachelor’s degree in any field (Marketing or Business preferred).
• **Experience:** 0–2 years of experience in telecalling, telemarketing, or a customer\-facing role. Freshers with excellent communication skills are encouraged to apply.

Pay: ₹12,000\.00 \- ₹25,000\.00 per month

Application Question(s)

• Expected salary

Work Location: In person