Tele Caller Executive

Job Description – Tele Caller

• *Department:** Sales / Marketing
• *Location:** Thane\-Dombivali Link Road
• *Experience:** 3–5 Years

Job Summary

We are looking for an enthusiastic and customer\-focused **Tele Caller** to manage lead follow\-ups and customer communication, for **Vedvana Wellness**. The ideal candidate should have strong communication skills, a confident approach, and a disciplined follow\-up mindset, with the ability to convert enquiries into appointments, consultations, and bookings.

Key Responsibilities

· Call and follow up with leads generated through digital marketing campaigns.

· Understand customer requirements and effectively explain Vedvana Wellness therapies, wellness programmes, packages, and stay options.

· Convert enquiries into appointments, consultations, and confirmed bookings.

· Maintain accurate records of leads, calls, follow\-ups, and conversions.

· Ensure timely and consistent follow\-up with prospective customers.

· Coordinate with the Sales, Front Office, Medical, and Operations teams for lead closure and customer requirements.

· Handle customer queries professionally and provide relevant information.

· Support calling and lead\-follow\-up requirements for other business and marketing projects, as required.

· Achieve assigned calling, follow\-up, and conversion targets.

· Provide regular updates on lead status and follow\-up progress to the reporting manager.

Required Skills \& Qualifications

· **3–5 years of experience** in tele calling, inside sales, lead generation, customer service, or a similar role.

· Good verbal communication skills in **English, Hindi, and Marathi**.

· Confident, persuasive, and professional conversational skills.

· Basic proficiency in **WhatsApp, MS Excel/Google Sheets, and CRM tools**.

· Strong follow\-up and lead management skills.

· Positive attitude, patience, and a customer\-oriented approach.

· Ability to handle multiple leads and follow\-ups systematically.

· Prior experience in **wellness, hospitality, healthcare, Ayurveda, or lifestyle** would be an advantage.

What We’re Looking For

· A confident and energetic communicator.

· Someone who is persistent and disciplined with follow\-ups.

· A customer\-focused individual with a positive and solution\-oriented approach.

· Someone who can work independently while coordinating effectively with the wider team.

· A target\-oriented professional who is committed to converting enquiries into business.

Why Join Us

· Opportunity to work with a growing wellness brand.

· Exposure to wellness, hospitality, sales, and customer engagement.

· Opportunity to develop skills in lead generation and business conversion.

· Collaborative and growth\-oriented work environment.

Pay: ₹35,000\.00 \- ₹40,000\.00 per month

Ability to commute/relocate

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience

• Telecommunication: 3 years (Preferred)

Work Location: In person