Tele Calling Executive

• *About the Role**

We are looking for a proactive and customer\-focused **Telecaller** to support our training and mobility programmes. The role involves connecting with potential customers through outbound calls, converting leads into course enrolments, coordinating training activities, tracking payments, and ensuring a smooth customer experience throughout the training journey.

The ideal candidate should have strong communication and follow\-up skills, a customer\-oriented approach, and the ability to coordinate effectively with trainers and internal teams.

• *Key Responsibilities**

• **Lead Generation \& Enrolment:** Connect with potential leads through outbound calls, explain course offerings, counsel prospective customers, and convert leads into course enrolments.
• **Customer Coordination:** Serve as the primary point of contact for customers and assist them throughout their training journey.
• **Attendance \& Record Management:** Maintain accurate daily records of customer attendance, enrolments, and payment updates in the system.
• **Payment Follow\-ups:** Follow up with customers on pending payments, track outstanding dues, and ensure timely collections.
• **Trainer Allocation:** Assign suitable trainers to customers based on their training requirements and monitor their progress throughout the programme.
• **Customer Feedback:** Collect and document customer feedback to identify areas for improvement and enhance service quality.
• **Internal Coordination:** Work closely with trainers and internal teams to ensure training schedules, customer requirements, and daily operations run smoothly.
• **Field Support:** Occasionally visit training centres to support and oversee on\-ground activities.
• **Trainer Recruitment:** Identify, connect with, and recruit qualified scooty trainers to meet the growing training requirements.
• **Trainer Payouts \& Expenses:** Coordinate trainer payouts and maintain accurate records of operational expenses.
• **Invoice \& Documentation Management:** Share payment invoices with customers and ensure all training\-related information and records are updated.

• *Requirements**

• Good verbal communication and interpersonal skills, with the ability to engage and convince potential customers over the phone.
• Strong follow\-up, persuasion, and customer\-handling skills.
• Ability to manage outbound calls, customer enquiries, payment follow\-ups, and enrolment targets.
• Good organisational skills with attention to detail in maintaining records and documentation.
• Basic proficiency in MS Excel, Google Sheets, and computer\-based record\-keeping systems.
• Ability to coordinate with trainers, customers, and internal teams effectively.
• Willingness to occasionally travel to training centres for operational support.
• Ability to work in a fast\-paced environment and manage multiple responsibilities.

• *Why Join Aatm Nirbhar?**

• Be part of a mission\-driven organisation creating meaningful social impact.
• Contribute to initiatives that empower women through skill development and sustainable livelihood opportunities.
• Work closely with a collaborative team focused on improving training and employment outcomes.
• Gain hands\-on experience in customer engagement, operations, and programme coordination.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• What is your Current CTC?
• What is your Expected CTC?
• How soon can you join us?

Work Location: In person