Job Description

Key responsibilities

**Inbound and outbound calls:** Manage a large volume of calls to and from patients and potential customers.
**Appointment management:** Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails.
**Patient information:** Provide accurate information regarding hospital services, procedures, packages, and health check\-ups.
**Customer service:** Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach.
**Records management:** Accurately record patient interactions, update patient details, and maintain an organized database of customer information.
**Follow\-ups:** Conduct follow\-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues.
**Coordination:** Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs.
**Confidentiality:** Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA.

Qualifications and skills

**Educational background:** A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus.
**Prior experience:** Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred.
**Communication:** Excellent verbal and written communication skills are essential for clear and professional interaction with patients.
**Interpersonal skills:** The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns.
**Computer literacy:** Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record\-keeping.
**Problem\-solving:** The ability to resolve customer concerns and handle pressure calmly is an important skill for this role.
**Multitasking:** Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks.

Job Types: Full\-time, Permanent

Pay: From ₹16,000\.00 per month

Work Location: In person

Tele Calling Executive