Tele Calling Executive

LeadNexa Consulting is hiring confident, disciplined telecallers fluent in **English and Hindi**. We provide telecalling services to businesses, so selected candidates will work on LeadNexa’s campaigns and campaigns assigned by our clients.

• *Key Responsibilities**

• Make outbound calls using approved lead lists and scripts.
• Achieve a compulsory daily performance target of **60 verified connected calls** during the agreed shift.
• Explain services clearly, identify interested prospects, arrange callbacks, and generate qualified leads or appointments.
• Work on assigned client campaigns after receiving the required briefing.
• Submit daily calling reports and work\-related call recordings through the approved system.
• Maintain accurate records of call outcomes, customer requirements, and follow\-up dates.

• *Candidate Requirements**

• Fluent spoken English and Hindi.
• Clear communication, polite behaviour, and strong listening skills.
• Own smartphone compatible with the approved calling and recording system.
• Reliable internet, mobile connectivity, and a quiet workspace.
• Basic knowledge of Google Sheets, Excel, WhatsApp, or CRM tools.
• Previous telecalling, sales, or customer\-support experience preferred.

• *Training and Assessment**

• The initial **six working days** will cover training and assessment.
• Training will include service knowledge, scripts, mock calls, reporting, and client communication.
• Training compensation and assessment conditions will be confirmed in writing before joining, in accordance with applicable requirements.
• Continued engagement will depend on communication quality, attendance, reporting accuracy, and performance.

• *Daily Target and Verification**

• A connected call means a live conversation with the intended prospect or an appropriate business representative.
• Unanswered calls, busy numbers, switched\-off numbers, voicemail, and invalid numbers do not count as connected calls.
• Repeated calls to the same prospect will not increase the daily count unless an authorised follow\-up is required.
• Supervisors will verify calls using recordings, call logs, and daily reports.
• Candidates must report poor connectivity, insufficient leads, or unusually low answer rates promptly.
• Target shortfalls will be reviewed based on actual work, lead quality, and documented issues. Repeated unexplained shortfalls may lead to performance review or discontinuation.

• *Attendance and Payment**

• Employees must work five scheduled days each week and remain available during their agreed shift.
• Attendance will be verified through shift availability, calling activity, and reporting.
• Unauthorised absence or time not worked may result in proportionate deductions, subject to applicable rules.
• Salary, payment dates, incentives, and any approved deductions will be provided in writing before joining.
• A missed calling target alone will not automatically be treated as a full\-day absence.

• *Equipment and Calling Expenses**

• Candidates must use their own smartphone.
• A separate work SIM may be required where appropriate, but calling must take place through the company\-approved, compliant arrangement.
• Responsibility for SIM purchase, recharge, calling charges, and data expenses will be clarified before joining.

• *Additional Work Rules**

• **Professional conduct:** Follow approved scripts. Do not make false promises, offer unauthorised discounts, or argue with prospects.
• **Client assignments:** Be prepared to represent assigned clients professionally. Material changes to shift timings or duties will be discussed beforehand.
• **Recording and privacy:** Follow the approved recording notice and consent procedure. Upload only work\-related recordings through authorised channels.
• **Confidentiality:** Never copy, sell, share, or reuse client leads, recordings, scripts, or customer information.
• **Accurate reporting:** Fake calls, altered recordings, duplicate entries, or fabricated leads may result in disciplinary action, including termination after review.
• **Customer preferences:** Respect opt\-outs and do\-not\-call instructions. Do not repeatedly contact someone who has declined.
• **Leave and outages:** Request planned leave in advance and immediately report emergencies, network failures, or device problems.
• **No unauthorised collection:** Never collect customer payments into a personal account.
• **Work ownership:** Do not subcontract assigned calls or allow another person to access client information.
• **Exit handover:** Complete pending reports, return company access, and securely delete business data as instructed when the engagement ends.

Pay: ₹5,000\.00 per month

Work Location: Remote