Tele Calling Executive

RAHAMAN AIRCON INDIA PVT. LTD.Job Description (JD) – Telecaller

• *Job Title:** Telecaller / Telecalling Executive
• *Department:** Sales \& Marketing
• *Job Location:** Barasat, Kolkata, West Bengal
• *Working Days:** Monday to Saturday
• *Working Hours:** 10:00 AM to 7:00 PM
• *Salary:** As per experience and company policy
• *Employment Type:** Full\-Time

1\. Job Responsibilities

• Make outbound calls to potential customers and generate business leads.
• Contact customers to promote the company's products and services.
• Explain the company's cold storage, cold room, blast freezer, ripening chamber, and refrigeration solutions.
• Identify customer requirements and share relevant information with the sales team.
• Follow up with customers regarding enquiries, quotations, and pending orders.
• Maintain daily call records, customer databases, and lead follow\-up reports.
• Generate leads through telephone calls and follow up on enquiries received from online platforms.
• Coordinate with the sales team to arrange customer meetings and site visits.
• Maintain professional communication with customers.
• Achieve daily, weekly, and monthly calling and lead\-generation targets.

2\. Required Qualifications

• Minimum qualification: Higher Secondary (12th Pass); graduates preferred.
• Good communication skills in Bengali, Hindi, and basic English.
• Basic computer knowledge, including MS Excel and email.
• Ability to communicate confidently with customers over the phone.
• Freshers can apply; prior telecalling or sales experience will be an advantage.

3\. Required Skills

• Good verbal communication and convincing skills.
• Customer handling and follow\-up skills.
• Positive attitude and willingness to learn.
• Basic data entry and record\-keeping skills.
• Ability to work independently and as part of a team.
• Target\-oriented approach.

4\. Key Performance Indicators (KPIs)

• Number of calls made per day.
• Number of qualified leads generated.
• Number of customer follow\-ups completed.
• Number of enquiries converted into sales opportunities.
• Accuracy of customer records and daily reports.

5\. Reporting Structure

The Telecaller will report to the Sales Manager or Management and coordinate with the sales team.

6\. Candidate Profile

We are looking for a confident, hardworking, and result\-oriented candidate who can communicate effectively with customers, generate business enquiries, and support the company's sales growth.

• *Interested candidates may apply with their updated resume.**

Pay: ₹5,000\.00 \- ₹9,000\.00 per month

Work Location: In person