Telecaller cum Junior Counsellor

• *Job Title:** Telecaller cum Junior Counsellor

• *Location:** Arena Animation – Kankurgachi, Kolkata
• *Type:** Full\-Time \| On\-site

• *About the Role**

Arena Animation Kankurgachi is looking for an enthusiastic and customer\-focused **Telecaller cum Junior Counsellor** to engage with prospective students, generate walk\-ins, and support the admissions process. The ideal candidate should possess excellent communication skills, a persuasive personality, and a passion for helping students choose the right career path in animation, VFX, gaming, graphic design, UI/UX, and digital content creation.

This role serves as the first point of contact for prospective students and plays a key role in converting enquiries into admissions through effective communication and consistent follow\-ups.

• *Key Responsibilities**

• *1\. Telecalling \& Lead Management**

• Handle inbound and outbound calls professionally.
• Contact prospective students generated through digital marketing, walk\-ins, referrals, events, and other lead sources.
• Qualify leads by understanding the student's educational background, interests, and career aspirations.
• Schedule counselling appointments and encourage walk\-ins.
• Maintain regular follow\-ups until admission or closure.
• Update lead status and follow\-up activities accurately in the CRM.

• *2\. Student Counselling**

• Counsel prospective students and parents regarding Arena Animation courses, curriculum, certifications, placements, and career opportunities.
• Explain course features, fee structures, payment plans, and batch schedules.
• Address queries and objections confidently while providing appropriate solutions.
• Assist Senior Counsellors during admission discussions and documentation.
• Ensure a positive counselling experience for every prospective student.

• *3\. Admissions Support**

• Assist in completing admission formalities and document collection.
• Coordinate with the academic and administrative teams for student onboarding.
• Maintain enquiry records, admission registers, and student databases.
• Support admission drives, seminars, workshops, and promotional events.

• *4\. Customer Relationship Management**

• Build strong relationships with prospective students and parents.
• Ensure timely responses to phone calls, WhatsApp messages, emails, and social media enquiries.
• Collect feedback from enquiries and communicate recurring concerns to the management.
• Maintain professionalism and confidentiality in all student interactions.

• *5\. Reporting \& Coordination**

• Submit daily calling reports and follow\-up reports.
• Achieve daily, weekly, and monthly calling and walk\-in targets.
• Work closely with the Centre Manager, Senior Counsellors, and Marketing Team to maximize admissions.
• Participate in sales meetings, training sessions, and performance reviews.

• *Required Skills**

• *Technical Skills**

• Basic knowledge of MS Office, Google Workspace, and CRM software.
• Comfortable using telecalling systems, email, and WhatsApp Business.
• Good data entry and record management skills.

• *Soft Skills**

• Excellent verbal communication skills in **English, Hindi, and Bengali**.
• Pleasant and confident personality.
• Strong persuasion, negotiation, and objection\-handling skills.
• Positive attitude with a target\-oriented mindset.
• Good listening skills and empathy towards students.
• Ability to work effectively in a fast\-paced admissions environment.

• *Qualification \& Experience**

• **Qualification:** Graduate in any discipline.
• **Experience:** 0–2 years in telecalling, counselling, customer service, or education sales.
• Freshers with excellent communication skills and a willingness to learn are encouraged to apply.

Pay: ₹10,000\.00 \- ₹15,000\.00 per month

Benefits

• Leave encashment
• Provident Fund

Application Question(s)

• What is your Salary Expectation?

Experience

• Telemarketing: 1 year (Preferred)

Work Location: In person