Telecaller (Operations)

• *Company:** HMB Investment Private Limited

• *Job Title:** Tele\-caller (Operations)

• *Location:** New Delhi, India

• *Experience:** 1– 2 Years (Freshers can also apply), Prior experience in tele\-calling, customer service, or operations is an advantage.

• *Employment Type:** Full\-Time

• *Salary:** 15,000\- 18,000 per month (As per candidate experience)

• *Job Summary**

We are looking for a proactive, organized, and customer\-oriented Telecaller cum Operations Executive to handle customer calls, customer verifications, manage daily operational activities, and maintain accurate records. The ideal candidate should possess good communication skills, a positive attitude, and the ability to coordinate efficiently with customers and internal teams.

• *Key Responsibilities**

• *Tele\-calling \& Customer Support**

• Make outbound calls to prospective and existing customers.
• Make customer verifications on calls
• Explain company products, services, and processes to customers.
• Speaking politely and professionally on calls
• Handle incoming calls and respond to customer queries professionally.
• Maintain good customer relationships and ensure customer satisfaction.
• Record call details, customer feedback, and follow\-up status.

• *Operations \& Coordination**

• Manage day\-to\-day operational activities tasks.
• Coordinate with internal departments, vendors, and customers to ensure smooth operations.
• Maintain and update customer databases, reports, and records.
• Prepare daily activity reports, follow\-up reports, and operational MIS.
• Ensure timely completion of assigned tasks and follow\-up activities.
• Identify operational issues and escalate them to the concerned team or manager.

• *Requirements and Skills**

• *Education:** A diploma or a bachelor's degree.

• *Basic Skills:** Basic computer knowledge, including MS Excel, Word, and email.

• *Communication:** Good verbal communication skills in Hindi and English.

• *Software Proficiency:** Familiarity with loan origination systems, CRM tools, and spreadsheet software.**Company:** HMB Investment Private Limited.

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Work Location: In person