Telemarketing

Job Summary

The Overseas Education Telemarketer is responsible for outbound calling, qualifying raw leads generated from digital marketing campaigns, events, and website sign\-ups, and converting them into confirmed counseling sessions (either walk\-ins or virtual meetings). This role requires high energy, exceptional phone etiquette, and a strong drive to hit daily call and booking targets.

Core Responsibilities

1\. Lead Generation \& Outbound Calling

High\-Volume Calling: Initiate outbound calls daily to prospective students and parents who have inquired about studying abroad.

Initial Pitching: Deliver a compelling brief on the consultancy's services, partnered universities, and destination options (e.g., UK, USA, Canada, Germany, Australia).

Engagement: Capture the prospect's interest by highlighting key benefits like post\-study work visas, scholarships, or high\-demand career fields.

2\. Lead Qualification \& Profiling

Basic Screening: Ask strategic questions to assess the student's initial eligibility, including their current academic status, preferred intake year, country of interest, budget constraints, and language proficiency plans (IELTS/PTE).

Database Hygiene: Filter out spam, invalid numbers, or completely unqualified leads to ensure the senior counseling team only receives high\-potential clients.

3\. Appointment Booking \& Conversion

Scheduling: Pitch and lock in appointments for detailed, one\-on\-one sessions with senior Overseas Education Counsellors.

Follow\-Up Management: Send confirmation emails or WhatsApp messages with meeting details and follow up with "no\-shows" to reschedule their appointments.

Target Achievement: Consistently meet or exceed daily call volume, talk time, and weekly/monthly appointment\-booking quotas.

4\. CRM \& Data Management

Real\-Time Logging: Update lead statuses, notes on student preferences, and next\-action steps in the company’s CRM software immediately after each call.

Pipeline Tracking: Keep a clear record of which leads have been contacted, which are warm, and which have successfully transitioned to the next stage of the funnel.

Required Skills \& Qualifications

Education \& Experience

Degree: High School Diploma or Bachelor's degree in any field (Marketing, Communications, or Business Administration is a plus).

Experience: 6 months to 2 years of experience in telecalling, inside sales, or customer service. Experience in the ed\-tech, training institute, or study\-abroad sector gives candidates a massive advantage. High\-energy freshers with great speaking skills are frequently hired.

Key Competencies

Phone Etiquette \& Clarity: Excellent verbal communication skills with a neutral, polite, and persuasive tone. Active listening is critical to understanding a student's anxieties and goals.

Resilience \& Overcoming Objections: Ability to maintain a positive attitude and handling frequent rejection or cold responses constructively.

Basic Industry Awareness: Fast learner capable of grasping basic international education terminology (e.g., "intakes," "SOP," "work rights") to sound credible to prospects.

Tech Literacy: Familiarity with CRM tools (like LeadSquared, HubSpot, or Zoho) and basic cloud calling software.

Key Performance Indicators (KPIs)

Daily Activity Metrics: Number of dials made, connected calls, and total talk time per day.

Lead\-to\-Appointment Rate: Percentage of called leads that successfully agree to a counseling session.

Show\-Up Rate: Percentage of booked appointments where the student actually attends the session with the counsellor.

Data Accuracy: Maintenance of flawless, detailed records in the CRM system.

Job Types: Full\-time, Part\-time, Permanent

Pay: ₹8,086\.00 \- ₹32,577\.45 per month

Expected hours: 30 per week

Work Location: In person