Track Lead (Support & Operations)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

M365 Engineer – L3

Role Summary

Provide advanced administration, architecture support, troubleshooting, and technical leadership for Microsoft 365 services.

Key Responsibilities

Own advanced troubleshooting and major incident resolution.

Design and manage Microsoft 365 governance and security policies.

Administer and optimize Exchange Online, Teams, SharePoint, and Entra ID.

Lead tenant\-to\-tenant and hybrid migration projects.

Design Conditional Access, Identity Protection, and Zero Trust solutions.

Implement Microsoft Defender and Purview compliance solutions.

Develop automation using PowerShell and Graph APIs.

Review platform health, performance, and service optimization opportunities.

Participate in audits, security reviews, and compliance initiatives.

Provide technical leadership and guidance to operations teams.

Technical Skills

Exchange Hybrid

Entra ID Premium

Microsoft Defender Suite

Microsoft Purview

Microsoft Intune

PowerShell Advanced Scripting

Microsoft Graph API

Teams Voice Administration

SharePoint Advanced Administration

Identity and Access Management

Experience

7–10 years of experience

5\+ years in Microsoft 365 administration and engineering

Certifications Preferred

• *Microsoft 365 Certified:** Administrator Expert

• *Microsoft Certified:** Security Administrator Associate

• *Microsoft Certified:** Messaging Administrator Associate

Key Responsibilities

1\. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.

2\. Understand client requirements and accountable in ensuring support team is meeting client expectations.

3\. To lead and mentor the project team and ensure transparent communication of project goals.

4\. Brining new ideas and innovation for process development and overall organizational progress.

5\. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

K

• *\#body.unify div.unify\-button\-container .unify\-apply\-now:** focus, \#body.unify div.unify\-button\-container .unify\-apply\-\#body.unify div.unify\-button\-container .unify\-apply\-now: focus, \#body.unify div.unify\-button\-container .unify\-apply\-