Track Lead (Support & Operations)

• *Job Summary**
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• *Job Description: Observability Lead**
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• *Role:** Observability Lead

• *Location:** India

• *Experience:** 8\+ years overall, with strong Observability/SRE experience

### **Role Objective**

Lead the Observability capability across infrastructure, cloud and applications, driving proactive monitoring, faster root\-cause identification, service reliability and automation.

• *Key Responsibilities**
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### **Key Responsibilities**

• Own the **end\-to\-end Observability strategy**, covering **Metrics, Logs, Traces, Events and Alerts**.
• Lead implementation and optimisation of enterprise observability platforms such as **Dynatrace, New Relic, Grafana, Prometheus and SolarWinds**.
• Design service health dashboards covering availability, performance, capacity and critical service KPIs.
• Analyse recurring incidents, telemetry patterns and alert fatigue to identify systemic problems and improve monitoring policies. \[Requiremen...oring Lead \| Outlook]
• Establish **SLIs/SLOs**, alerting standards, monitoring policies and service\-health practices.
• Drive **AIOps and AI\-based observability**, including automated event correlation, anomaly identification and root\-cause analysis.
• Partner with **Application, Infrastructure, Cloud, SRE, ServiceNow/ITSM and Cyber Security teams** during major incidents and problem investigations.
• Lead monitoring improvements across **Azure, on\-premises and hybrid environments**.
• Drive automation using **Python, PowerShell/Bash, APIs, Terraform and Ansible**.
• Improve alert quality, routing, runbooks, incident response and monitoring workflows.
• Lead technical troubleshooting/war rooms and correlate logs, traces, application behaviour, deployments and infrastructure changes.
• Manage Observability initiatives from **requirements gathering through design, implementation, onboarding and operational handover**.
• Provide technical leadership, prioritise team activities, manage dependencies and communicate risks/blockers to stakeholders. \[Requiremen...oring Lead \| Outlook]
• Maintain technical documentation, operational playbooks and audit/compliance evidence.

• *Skill Requirements**
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### **Technical Skills**

• *Must Have**

• Strong understanding of **Observability and SRE principles**
• **Dynatrace / New Relic / Grafana / Prometheus / SolarWinds**
• Metrics, Logs, Traces and distributed application monitoring
• **OpenTelemetry (OTel)** and instrumentation concepts
• Azure monitoring and cloud\-native observability
• Python, PowerShell/Bash and API\-based automation
• Dashboard design, alert policies and event correlation
• Incident, Problem and Change Management
• Container/Kubernetes monitoring
• Performance and capacity analysis

An internal Grafana\-focused requirement also specifically calls for the **LGTM stack: Loki, Grafana, Tempo and Mimir**, along with OpenTelemetry, Terraform, Ansible, containerisation and SLO definition, which would be valuable additions if this Lead will own your next\-generation observability platform. \[Hello Frie...Locatio \| Viva Engage]

• *Must Have Skill**
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Observability and Monitoring

• *Good to Have Skill**
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• *Other Requirements**
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### **Leadership / Functional Skills**

• Strong customer and stakeholder management
• Ability to lead technical teams and cross\-functional troubleshooting
• Excellent problem\-solving and analytical skills
• Ability to translate business/service requirements into an Observability design
• Strong ownership of operational excellence and continual improvement
• Presales/solutioning mindset for identifying and demonstrating business value from Observability

### **Preferred Certifications**

• Dynatrace / New Relic / Grafana certification
• Microsoft Azure certification
• Kubernetes/CKA certification
• ITIL 4
• SRE/DevOps certification

### **Key Success Measures**

• *Reduced MTTD \& MTTR \| Alert Noise Reduction \| Improved Service Availability \| Higher Automation \| SLO Compliance \| Faster RCA \| Proactive Problem Identification**