Track Manager (Support & Operations)

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

O365 Technical Lead / Architect – L3\.2

Role Summary

Own the architecture, governance, security strategy, and transformation roadmap for enterprise Office 365 services.

Key Responsibilities

Design enterprise Office 365 architecture and governance standards.

Lead cloud transformation and tenant consolidation projects.

Architect Exchange Online, Teams, SharePoint, OneDrive, and Identity solutions.

Develop security, compliance, and data protection strategies.

Design Zero Trust and Identity\-driven security frameworks.

Lead tenant\-to\-tenant, hybrid, and cloud migration initiatives.

Drive automation, operational excellence, and service optimization programs.

Manage licensing strategy and cost optimization initiatives.

Conduct technical risk assessments and provide mitigation plans.

Participate in executive reviews and customer governance meetings.

Establish best practices, standards, and service roadmaps.

Mentor engineering and operations teams.

Technical Skills

Enterprise Office 365 Architecture

Exchange Online \& Hybrid Design

Teams Enterprise Voice Architecture

Microsoft Purview

Microsoft Defender XDR

Entra ID Identity Governance

Advanced PowerShell \& Automation

Microsoft Graph API

Security \& Compliance Frameworks

Cloud Governance \& Zero Trust

Experience

10–15\+ years of IT experience

7\+ years in Office 365 architecture, consulting, or technical leadership roles

Preferred Certifications

Microsoft 365 Enterprise Administrator Expert

Microsoft Cybersecurity Architect Expert

Microsoft Identity and Access Administrator Associate

Microsoft Information Protection Administrator Associate

Leadership Expectations

Service Ownership

Technical Governance

Customer \& Executive Stakeholder Management

Solution Architecture Reviews

Innovation and Automation Leadership

Team Capability Development

Strategic Roadmap Planning

Risk and Compliance Management

Key Responsibilities

1\. Improve the operational systems, processes and policies in support of organizations mission \- specifically, support better management reporting, information flow and management, business process and organizational planning

2\. Understand client requirements and accountable in ensuring support team is meeting client expectations

3\. To lead and mentor the project team and ensure transparent communication of project goals.

4\. Brining new ideas and innovation for process development and overall organizational progress.

5\. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

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