Track Manager (Support & Operations)

Chennai, Tamil Nadu

Job Summary

Job Summary

We are hiring a senior L3 Network Security Engineer / SME with deep expertise in Firewall technologies (any 2 mandatory) and strong knowledge of Zscaler (ZIA/ZPA), MDO 365, and WAF (Cloudflare) .

The role involves handling critical escalations, solution design, advanced troubleshooting, and security governance , along with mentoring L2 teams.

Key Responsibilities

Key Responsibilities

Handle P1 / P2 incidents and escalations end\-to\-end

Perform deep RCA and preventive improvements

• *Design:**

Firewall architecture

Zscaler Zero Trust setup

Email \& WAF security posture

• *Lead:**

Firewall migrations, upgrades, deployments

• *Drive:**

Policy optimization, governance, compliance

Mentor L2 resources

Participate in customer technical discussions and solutionin

Skill Requirements

Firewall (Meraki / Palo Alto / Fortigate)

• *Advanced configuration:**

Policy optimization, NAT (complex/U\-Turn)

• *Architecture:**

HA setups, multi\-site design

• *Troubleshooting:**

Deep packet analysis

Routing issues (BGP, OSPF)

• *Tools:**

Panorama / FortiManager / Meraki

• *Migration:**

Vendor\-to\-vendor firewall migration

• *Governance:**

Policy review, audit compliance

Zscaler (ZIA / ZPA – Advanced)

• *ZIA:**

Advanced policy tuning (DLP, SSL inspection)

• *ZPA:**

Zero Trust architecture design

App segmentation

• *Client Connector:**

Deployment strategy \& troubleshooting

• *Authentication:**

Azure AD, SAML, MFA troubleshooting

• *Advanced troubleshooting:**

PAC/GRE/IPsec issues

• *Integration:**

SIEM, endpoint, identity tools

• *Strong understanding of:**

SASE \& Zero Trust architecture

MDO 365 (Advanced Email Security)

• *Threat analysis:**

Phishing, spoofing, impersonation

• *Defender tools:**

Threat Explorer, hunting

• *Incident response:**

Email header analysis

• *Security improvements:**

Secure score optimization

• *Automation:**

Logic Apps / SOAR

• *Governance:**

SPF, DKIM, DMARC implementation

WAF – Cloudflare (Advanced)

Custom rule creation and tuning

OWASP protection optimization

Bot mitigation and API security

False positive reduction

SSL/TLS management

Attack mitigation (SQLi, XSS)

SIEM/log integration

DDoS mitigation strategies

Good to Have

SASE / Zero Trust architecture

Cloud security (Azure / AWS)

Automation (Python / Terraform)

Large enterprise/SOC experience

Certifications

Palo Alto PCNSE

Fortinet NSE 4–7

Meraki Certifications

Zscaler ZCCP

Microsoft SC\-200 / MS\-500

Soft Skills

Strong stakeholder and customer management

Ability to lead technical discussions

Mentorship \& leadership skills

Problem\-solving and ownership mindset

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