Track Manager (Support & Operations)

Chennai, Tamil Nadu

Job Summary

• *Job Summary:**

We are seeking a Level 3 Security Awareness Lead to design and drive enterprise\-wide security awareness programs with a strong focus on anti\-phishing simulations. The role involves strategy, governance, campaign design, and improving human risk posture across the organization.

Key Responsibilities

• *Key Responsibilities:**

• Design and execute enterprise\-wide phishing simulation campaigns
• Develop and manage security awareness training programs and content
• Define metrics (click rates, reporting rates) and measure program effectiveness
• Identify human risk trends and recommend improvements
• Customize phishing templates and attack scenarios to emulate real\-world threats
• Integrate awareness programs with SOC, IR, and governance frameworks
• Conduct targeted training for high\-risk user groups
• Manage vendor tools for awareness and phishing simulations
• Present reports and insights to senior leadership
• Mentor junior analysts and drive continuous improvement initiatives

Skill Requirements

• *Required Skills:**

• Strong experience in phishing simulation tools and platforms
• Knowledge of social engineering attack techniques
• Experience in designing awareness campaigns and training modules
• Strong understanding of email security threats (phishing, spear phishing)
• Analytical skills to interpret user behavior and metrics
• Strong stakeholder management and presentation skills

Other Requirements

• *Good to Have:**

• Experience with tools like Cofense, KnowBe4, Proofpoint
• Knowledge of security frameworks (NIST, ISO 27001\)
• Awareness of SOC processes and incident response

• *Certifications (Preferred):**

• SANS Security Awareness Professional (SSAP)
• CISSP / CISM

• *Soft Skills:**

• Leadership and program management
• Excellent communication and storytelling skills
• Ability to influence organizational behavior
• Strong documentation and reporting skills

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