UPS Service Engineer for Online/Offline UPS

• *1\. Job Objective**

To provide professional technical support for the **installation, commissioning, preventive maintenance, troubleshooting, repair and servicing of UPS systems and battery systems**, ensuring reliable operation, minimum downtime and customer satisfaction.

• *2\. Key Responsibilities**

• *A. UPS Installation \& Commissioning**

• Install and commission various types of UPS systems at customer locations.
• Install and connect UPS batteries, battery racks and associated accessories.
• Check input/output voltage, frequency, load, earthing and other electrical parameters.
• Conduct functional and load testing after installation.
• Ensure proper cabling, connections and equipment configuration.
• Prepare installation and commissioning reports.

• *B. Preventive Maintenance**

• Carry out scheduled preventive maintenance (PM) of UPS systems under AMC and warranty.
• Inspect UPS modules, power boards, control cards, cooling fans, capacitors and other components.
• Check battery voltage, battery condition, terminals and interconnections.
• Check input/output voltage, frequency, load percentage and other operating parameters.
• Record UPS health condition and identify potential problems before failure.
• Complete PM visits within the assigned schedule.

• *C. Breakdown \& Troubleshooting**

• Attend UPS breakdown and service calls at customer locations.
• Diagnose and rectify electrical and electronic faults.
• Troubleshoot UPS alarms, fault codes and abnormal operating conditions.
• Identify defective components and recommend necessary replacement or repair.
• Carry out emergency service visits as required.
• Coordinate with the OEM/principal technical team for complex technical issues.
• Ensure minimum downtime and restore the UPS system at the earliest possible time.

• *D. Battery System Maintenance**

• Inspect UPS battery banks and battery racks.
• Check individual battery voltage and overall battery\-bank condition.
• Check battery terminals, connectors and interconnections.
• Identify weak, damaged or defective batteries.
• Recommend battery replacement where necessary.
• Maintain proper records of battery details and replacement history.

• *E. Customer Service**

• Visit customer locations for installation, PM, inspection and breakdown services.
• Communicate professionally with customers regarding technical issues.
• Explain UPS operation and basic maintenance requirements to customers.
• Maintain good customer relationships.
• Ensure customer complaints are attended to within the prescribed response time.

• *F. Service Documentation**

• Submit a service report after every visit.
• Record UPS **make, model, capacity, serial number and alternative number**.
• Record input/output parameters, load details, battery condition and fault history.
• Mention the fault observed, action taken and parts/materials required or replaced.
• Maintain proper machine\-wise service history.
• Submit daily service/activity reports as instructed by management.

• *G. Spare Parts \& Tools**

• Identify and report requirements for UPS spare parts and consumables.
• Properly handle company tools, testing instruments and spare parts.
• Ensure proper utilization of materials provided for service work.
• Report defective/replaced components to the office as instructed.
• Maintain testing instruments and service tools in proper working condition.

• *3\. Technical Responsibilities**

The UPS Engineer should be capable of checking and troubleshooting, as applicable:

• UPS input and output voltage
• Input/output frequency
• Load percentage
• Battery voltage and charging voltage
• Battery backup performance
• Rectifier and inverter operation
• Bypass operation
• Static switch
• Power modules
• Control cards
• Power boards
• Cooling fans
• Capacitors
• Circuit breakers and protection systems
• UPS alarms and fault codes
• Earthing and electrical connections
• Communication/interface systems

• *4\. Tools \& Safety**

• Use appropriate testing instruments such as multimeter, clamp meter and other service tools.
• Follow electrical safety procedures during installation and maintenance.
• Use appropriate PPE while working at customer locations.
• Ensure proper isolation before working on electrical equipment.
• Follow all customer\-site safety rules.
• Immediately report any unsafe condition or major technical risk to the reporting manager.

• *5\. Travel \& Field Responsibilities**

• Willingness to travel to customer locations and outstation sites as required.
• Attend emergency breakdown calls and scheduled PM visits.
• Travel to remote locations when required for installation or service.
• Maintain proper records of field visits and travel.
• Submit service reports and applicable travel documents within the prescribed timeline.

• *6\. Required Qualification**

• *Educational Qualification:**

ITI / Diploma / B.E. / B.Tech in Electrical, Electronics, Electrical \& Electronics or a related technical field.

• *Preferred Experience:**

• Experience in UPS servicing, power electronics, electrical equipment, battery systems or field service will be preferred.
• Fresh candidates with suitable technical qualifications may also be considered.

• *7\. Required Skills**

• Good knowledge of electrical and electronic systems.
• Knowledge of UPS systems and battery systems.
• Good troubleshooting and fault\-finding ability.
• Ability to understand electrical/wiring diagrams.
• Ability to use electrical testing instruments.
• Basic computer knowledge for service reporting.
• Good communication and customer\-handling skills.
• Willingness to work in field conditions.

• *8\. Key Performance Indicators (KPIs)**

* Performance will be evaluated based on

• Timely attendance of service calls.
• Completion of scheduled PM visits.
• First\-time resolution of UPS complaints.
• Reduction in repeat complaints.
• Customer satisfaction.
• Quality and accuracy of service reports.
• Proper maintenance of machine and service records.
• Proper handling of tools, materials and spare parts.
• Compliance with safety procedures.
• Timely submission of daily service/activity reports.

• *9\. General Responsibilities**

• The UPS Engineer shall perform all assigned UPS\-related technical and field duties and shall immediately escalate major faults, repeated failures, warranty issues and requirements for specialized technical support to the reporting manager.
• The Engineer shall not make any commercial commitment or promise replacement of equipment/spares to the customer without prior approval from management.
• The above responsibilities are not exhaustive. Management may assign additional UPS\-related technical, service, installation or field duties as required.

Pay: From ₹15,000\.00 per month

Work Location: In person