US Voice Process Executive

• *Experience:** 1–2 Years
• *Process:** US International Voice Process
• *Shift:** US Shift / Night Shift
• *Employment Type:** Full\-Time
• *Location:** Basweshwara Nagar , Bangalore

Job Summary

We are looking for candidates with 1–2 years of experience in a **US International Voice Process**, with hands\-on experience using **Cisco IP Phones or Cisco telephony systems**, to support our client's procurement operations.

Candidates will handle procurement\-related enquiries from US\-based customers and vendors, provide purchase order updates, coordinate with internal teams, and ensure timely query resolution.

Key Responsibilities

• Handle inbound and outbound calls from US\-based customers and vendors.
• Address procurement\-related enquiries, including purchase orders, pricing, order status, delivery updates, and vendor queries.
• Use Cisco IP Phones or Cisco telephony systems for daily call handling.
• Manage call transfers, call holds, conferencing, and other call\-handling functions.
• Coordinate with procurement teams to resolve customer and vendor enquiries.
• Maintain accurate call records and update CRM or ticketing systems.
• Ensure timely resolution of enquiries while meeting SLA and call quality standards.
• Provide email follow\-ups and documentation when required.

Mandatory Requirements

• **1–2 years of US International Voice Process experience.**
• **Hands\-on experience working with Cisco IP Phones / Cisco telephony systems.**
• Excellent spoken English with clear pronunciation and a neutral accent.
• Experience handling inbound and outbound calls with US customers.
• Strong customer service and problem\-solving skills.
• Good computer skills and knowledge of MS Office.
• Willingness to work in US shifts.

Preferred Skills

• Experience handling procurement\-related enquiries.
• Knowledge of purchase orders, order management, and vendor coordination.
• Familiarity with Cisco Finesse, Cisco Jabber, or similar Cisco calling applications.
• Experience using CRM or ticketing systems.
• Basic understanding of procurement or supply chain operations.

Candidate Screening Criteria

• *Mandatory:**

• US International Voice Process experience – 1–2 years.
• Hands\-on Cisco IP Phone / Cisco telephony experience.
• Excellent English verbal communication.
• Comfortable working in US shifts.

Pay: ₹50,000\.00 \- ₹75,000\.00 per month

Work Location: In person