Vice President- Account Management Services Product Owner

• *JOB DESCRIPTION**

You are a strategic thinker passionate about driving solutions in “Data Product Ownership, AI Automation, and Data Quality Engineering”. You have found the right team.

As “Data Product Ownership, AI Automation, and Data Quality Engineering Professional / Lead” within our “Asset \& Wealth Management – MPX Account Management Services (Account SOR)” , you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• **Lead** the Operate function for Account Management Services by owning day\-to\-day product stability, service delivery, and BAU point\-of\-contact coverage.
• **Partner** with stakeholders across Operations, Technology, and Service Management to triage, prioritize, and resolve tickets, incidents, defects, and urgent ad\-hoc requests with clear SLAs and communications.
• **Translate** recurring BAU issues and user feedback into product enhancements by defining requirements, acceptance criteria, and release plans to improve user/client experience.
• **Establish** operating rhythms and performance metrics (e.g., ticket trends, root\-cause themes, time\-to\-resolution) to drive continuous improvement and proactive risk/controls management.
• **Define** crisp problem statements, use cases, user journeys, success metrics, and acceptance criteria from complex requirements to enable fast, rigorous delivery.
• **Drive** the modernization roadmap across platform evolution, user experience improvements, and scalable operational processes.
• **Identify** AI and Agentic AI opportunities that increase straight\-through processing and data quality with safe, explainable, and governable designs.
• **Partner** across Business, Operations, Technology, and Controls to remove blockers, force decisions, and accelerate delivery outcomes.
• **Sequence** work across teams, platforms, and release trains to manage dependencies and deliver predictable, high\-quality releases.
• **Stand up** delivery and outcome metrics (quality, timeliness, adoption, STP lift, defect reduction, cycle time) to continuously reshape priorities and the roadmap.
• **Own** the product vision, roadmap, and execution for mission\-critical data services powering onboarding, reporting, operational workflows, and investment processes.

Required qualifications, capabilities and skills

• **Demonstrate** a proven track record as a Product Owner, Product Manager, or Delivery Lead for data products, platforms, or critical enterprise services (ideally in a major financial institution).
• **Bring** a minimum of 10 years of Financial Services experience blending data, technology, and operations with Asset \& Wealth Management data concepts.
• **Deliver** effectively in agile environments with backlog discipline, pragmatic scope control, and outcome\-based execution.
• **Work** hands\-on with SQL and Python to navigate large datasets, validate hypotheses, investigate issues, and partner credibly with engineering and analytics.
• **Apply** practical fluency with AI and Agentic AI for data products (e.g., reconciliations, anomaly detection, triage, metadata enrichment, exception handling, workflow orchestration) while evaluating value, risk, scalability, and controls.
• **Influence** stakeholders at every level with sharp written and verbal communication suitable for governance forums and senior leadership.
• **Hold** a minimum of a Bachelor's Degree in Computer Science, Math, Statistics, or a related field.

Preferred qualifications, capabilities and skills

• **Bring** Asset Management experience with onboarding and servicing.
• **Use** foundational AI/developer tooling such as VS Code and GitHub Copilot within a modern engineering environment.
• **Show** familiarity with data\-quality tooling, metadata platforms, lineage frameworks, and modern data platforms (lakehouse/warehouse patterns, distributed processing, APIs, and data services).
• **Earn** product management certifications such as CSPO or PSPO (preferred).
• **Hold** a Master's degree in engineering or computer science and demonstrate a creative mindset for innovative data\-solution design.

• *ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• *ABOUT THE TEAM**

J.P. Morgan Asset \& Wealth Management delivers industry\-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.